Head of Sbc and Inclusion

About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
The Head of SBC (Social and Behaviour Change) and Inclusion is a critical technical leadership position that supports country programmes to design solutions that improve attitudes, support for and uptake of sexual and reproductive health services across communities. This includes guiding and building capacity in user-centred design principles to ensure projects are inclusive and responsive to the needs of the audience. It also means incorporating best practice to create programming that is gender transformative and equitable. This role will be focused on the “Leaving No One Behind” Pillar of the MSI 2030 strategy with a special focus on reaching key populations and vulnerable groups including adolescents, people living with disability and people in extreme poverty.
This role will also be responsible for coordinating with donor teams and supporting programmes to ensure completion of key donor deliverables related to SBC and GESI Gender Equality and Social Inclusion).
About You
For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.
Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.
We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.
We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.
**To perform this role, you’ll need the following skills**:

- Good strategic thinker: able to pull together persuasive strategy and concept notes to convince others on the soundness of MSI digital strategy
- Strong technical experience with a commitment for delivering the best possible client care
- Strong people leadership and influencing skills: ability to quickly and effectively build relationships and establish high degree of trust & respect with multiple client and third-party stakeholders
- Excellent communicator - verbal & written - the ability to engage, empathise and convince variety of stakeholders at all levels have confidence in facilitating internal / external and client workshops
- Very strong analytical & evaluation skills ability to translate data into insights into action and show others how to effectively utilise client insights. Ideally trained in Human Centred Design techniques
- Excellent team management skills - can build, motivate and champion successful teamwork
- Strong prioritisation and organisational skills
- Innovative and creative in looking for solutions to meet needs of clients, providers, donors & MSI team.

**To perform this role, you’ll need the following experience**:

- Deep & wide experience in SBC programming across a range of markets and contexts
- Demonstrable experience and leadership in user-centred design, including research & insight methodologies, ideation and prototyping
- Understanding of GESI principles, including experience with design and measurement of gender-transformative programming
- Demonstrated experience of leading change initiatives by motivating