Administrator
5 days ago
**POST ID: CQ25/2602**
**ADMINISTRATOR**
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Poole, Cobb’s Quay Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit an **Administrator** at Cobb’s Quay Marina.
**The role will include but not limited to**:
Ø To be responsible for the administration function of the marina; including all computer records and systems are maintained and all relevant invoices and credits notes raised where necessary.
Ø To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing agreements.
Ø To allocate berths to annual berth holders and visitors along with the assistance of the Dockmasters and Management team.
Ø To keep the Marina Manager always informed of berthing statistics; to include details of current berth occupancy and vacant berths to use as sales aids for the marina team.
Ø To be responsible for the administration of tenants, overnight berthing, lease berth service charge administration and associated sublet credits.
Ø To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
Ø To assist with the Petty Cash and Cheques Raised processes and to produce monthly returns where necessary.
Ø To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained, ensuring the highest standard of customer service at all times.
**The key requirements for this role are but not limited to**:
Ø Credit control experience of at least 1 year.
Ø A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
Ø Place our customers at the center of all our business practices, ensuring outstanding customer care at all points of contact.
Ø Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times.
Ø All dealings with team members are carried out professionally, politely, and respectfully.
Ø To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
Ø To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
Closing date 22/09/2025
**Job Types**: Full-time, Permanent
Work Location: In person
Reference ID: CQ25/2601
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