Business Process Lead

Company Description

**Job Description**:
Process Owner

Sysco GB

Homebased with some travel

**The Role**:
Sysco GB is hiring for a Business Process Owner who will work within the Strategy and Transformation team, reporting to the Strategy & Transformation Director. This is a unique role that will primarily focus on designing, implementing, and maintaining standardised ‘best in class’ Sysco GB processes for use by Finance, Merchandising, Supply Chain and Operations across Sysco GB.

This role is responsible for leading the design of the Sysco GB processes that will be implemented across our businesses and will play a critical role in leading this business change. The role holder will ensure all regulations are met and deliver excellent value to the business in line with agreed SLA’s and operating target/s. Key to the success of this role will be building and maintaining strong stakeholder relationships across the organisation and regional sites.

Success will include highly automated, efficient processes that deliver improved cost savings while enabling greater analysis and insight to drive business performance.

**Role Responsibilities**
- In conjunction with Finance Teams, Merchandising, Supply Chain, and Depots, you will create best practice policies and processes for the end-to-end Q2C processes across Sysco GB.
- Develop Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for processes transferred to the Finance Operations.
- Provide expert advice to functional leadership on the system/process implications of change.
- Take a proactive role in understanding Procurement processes to ensure process alignment.
- Manage all changes to Q2C-related processes across the three regions and consistent with operating procedures.
- Own and maintain process documentation including standard operating procedures, and training materials.
- Identify process efficiency opportunities and recommend a program of continuous improvement in control and cost in Q2C transactional services.
- Chair a regular cross-business 'Q2C Process Council' at which overall process performance, escalated issues and major change requests are managed.
- Oversee the process for change request management, reviewing the requirements with either the business or other service delivery streams.
- Own and develop the Q2C Technology Roadmap with GB Technology
- Support escalated operational incidents as appropriate.
- Provide regular proposals for process improvement based on knowledge of third-party capability aligned with the company requirements.
- Specifically, generate sufficient efficiency-saving activity in the year to offset the cost of this position.
- Ensure system changes are appropriately tested and verified before implementation into a live environment.
- Work with the manager responsible for training to determine training needs and content requirements and assist/sign off training content.
- Represent the Q2C process in all regional or individual business-led system projects with cross-functional process change consequences.

**Knowledge, skills, experience, and competencies**

We are looking for someone with prior experience in creating process improvements in a cross-functional environment, on a common platform, including the design and development of Process Maps and Activity documents. If you have experience working in a fast-paced, FMCG/Service focussed organisation that may be useful but not essential. It would also be beneficial if you have any relevant Lean/ Six Sigma qualifications.

**About Sysco**

Sysco is the global leader in selling, marketing, and distributing food products to restaurants, healthcare and educational facilities, lodging establishments, and other customers who prepare meals away from home. Its family of products also includes equipment and supplies for the food service and hospitality industries. With more than 71,000 colleagues, the company operates 333 distribution facilities worldwide and serves approximately 700,000 customer locations.

**Sysco in Great Britain**

Sysco operates some of Britain’s most well-known and respected food service businesses.

Built on a passion for food and feeding the nation, the Sysco team is dedicated to making life as easy and efficient for the chefs, cooks, and caterers we serve across the country.

As Britain’s leading national broadline supplier, Sysco GB delivers the highest quality fresh and frozen food and ingredients from its nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. It has the biggest range of award-winning products in food service.

**Qualifications**:
Additional Information