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Team Administrator

2 weeks ago

Enfield, United Kingdom 306 North London NHS Foundation Trust Full time

We are seeking to recruit a band 3 administrator to support patients and staff within the Enfield Talking Therapies (formerly IAPT service). Talking therapies services provide psychological therapy to people presenting with anxiety and low mood and majority of patients self refer to the service. The service receives a large volume of referrals and delivers high numbers of clinical appointments via a team of more than 70 clinicians. Administrators are an integral part of the service and the postholder will be supported by peers, senior administrators and the office manager. We are looking for individuals who are enthusiastic, enjoy working with people and a fast pace of work, and who want to be part of a team. Support will be provided for training and development, and we place a lot of emphasis on staff support and wellbeing.
Excellent administration skills
Working knowledge of IT systems
Excellent competencies in managing service user requests in a professional & non-judgemental manner
Strong abilities in managing schedules, diaries and competing priorities
Have good attention to detail
Be a team player& extremely reliable
- To prioritise and organise own workload, acting on own initiative and being proactive about change.
- To organise and maintain office stationery supplies.
- To organise and take notes at meetings as required.
- To provide a general administrative function for the team members as directed by senior management.
- To work collaboratively with other team members.
- To welcome clients attending appointments and respond to any queries.
- To be able to manage difficult situations in a calm and empathetic manner in person and on the telephone.
- To maintain and operate the client clinical data systems.
- To contact clients to arrange appointments.
- To be flexible in approach to work.
- To undertake annual appraisal with Line Manager and to attend meetings and training courses as required.
- To work at least one evening shift until 8:00pm every week.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.
**Our Five-Year Strategy**:
We will provide consistently high-quality care closer to home.
With our partners in North London and each borough we will ensure equity of outcome for all
We will offer great places to work, providing staff with supportive environment to deliver outstanding care.
We will be more effective as an organisation by pioneering research, quality improvement and technology.
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.
Please see the attached Job Description and Person Specification for more information on the role requirements and duties.