Customer Service Apprenticeship

Customer Service Level 2 Apprenticeship

**Salary**: £5.50

Hours: Full-Time (8am to 5pm Office Based)

Holidays: 20 days holiday plus statutory holidays

Location: Bowburn (DH6 5PF)

We have a brilliant opportunity for an experienced, enthusiastic and committed Purchasing and Stores Assistant to join our family-ran, friendly team and accredited Electronic Security and Fire Company.

We are a family business and have been established for over 37 years, consistently achieve the highest professional accreditations from within the sector we operate.

With long term working relationships with prestigious clients such as Police, NHS, Councils, Places of Historic Interest, Commercial and Domestic customers purchasing is fundamental across all engineering departments including Projects, Installations and Service and Maintenance.

With low staff turnover we nurture strong and long lasting relationships with our employees and clients by providing quality work and a personable service. Both can rely on us to fulfil our promises and this has helped us build our positive reputation.

**The Role**

Accuracy and attention to detail is essential. A proactive approach to problem solving and multi-tracking they will need to be able to cope under pressure and have the ability to meet deadlines in a demanding environment.

They must be able to communicate accurately and concisely, whilst having strong methodical, planning, co-ordination and effective time management skills.

Ability to prioritise, learn quickly and develop in a fast moving, pressurised, environment.

They will be experienced in MS Office including Outlook, Word and Excel.

Someone that is very accurate with good common sense and the ability to self-manage and use their own initiative should fit in well in this role.

The role involves a lot of manual handling including loading and unloading plant and equipment.

**Responsibilities**

Assisting the Purchasing Team in the daily operations of managing and coordinating the Purchasing & Purchasing Stores departments.

**Stores**
- Receiving Deliveries;Ensuring equipment and products are delivered, received, checked off and organised and stored efficiently, communicating at all times with relevant internal parties.

Ensuring equipment and products are received in a condition consistent with the original request and any quality issues are addressed with suppliers.
- Matching and sign off of the delivery note, purchase orders and invoices and ensuring they are accurate, communicating anything not accounted for.
- Picking and packing equipment, products and installation kit accurately in advance for engineers to collect for jobs.
- Ensuring the stores area is maintained and good stored in appropriate areas ensuring Health and Safety standards/procedures are adhered to.
- Yard, stores and premises tidying and sweeping as required.
- Managing recycling/waste activities as required.
- Loading and unloading plant, equipment, ladders, scaffold etc in accordance with all Manual Handling and Health and Safety Policies.
- To adhere to safe working standards and to the Health and Safety policy ensuring work is carried out safely, reporting any concerns to the Health and Safety Advisor and to your line manager.
- We do not require you to use a fork-lift truck.

Purchasing
- Raising and placing orders with suppliers
- Progressing live orders with suppliers and determining an estimated delivery date
- Monitor and review progress of all outstanding orders
- Ensuring deliveries are on time, received and checked off
- Being responsible for following up with suppliers if there is a delay or potential delay
- Communicate and inform internal departments of any potential delay
- Proposing solutions or alternatives if products cannot be sourced on time

**Attributes & Skills**
- Have excellent organisational skills and the ability to multi-task
- Be hard working and highly motivated in a pressurised environment
- Excellent attention to detail
- Excellent communication skills
- Good literacy, numeracy and practical skills.
- Be willing to contribute ideas
- Ability to work as part of a team, and on own initiative.
- Excellent computer skills including word, excel, outlook

*

**Job Types**: Full-time, Permanent, Apprenticeship

**Salary**: £5.50 per hour

**Benefits**:

- Casual dress
- Free parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person