Deputy Head of Retail

Deputy Head Of Retail - Tottenham Hotspur Stadium
- £55000 per annum

Who We Are:
Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our partnerships include venues such as Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences.Focussed on ?doing the right thing' for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK's most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Vodaphone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH's and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby's first birthday
- Holiday purchase scheme
- On-going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products

More about the role:
Overview:
To lead the delivery of a diverse and effective, high volume retail food and beverage operation ensuring operational efficiency, overall HSE responsibility, planning and presentation of the food and beverage offer and adherence to agreed first class standards. In summary ensuring the stadium is event ready on event day to welcome our guests and team members. This role will focus on the lead planning and delivery of our Retail operation for third party events, whilst supporting on THFC fixtures where required.

Role Purpose:
Reporting to the Head of Retail and through close liaison with our client partners, you will be responsible for the key areas below (amongst other general responsibilities).

Operations:
Provide first class non-match day and match day Retail operations

Coordinate the set up for the matchday alongside Retail managers and variable teams.

Management and development of relevant personnel, providing inspiration and leadership to deliver exceptional service.

Ensure best standards are delivered through regular venue walks and line checks.

Ensure all event day paperwork are checked post event files and create action logs on all feedback.

Review wastage with the culinary team and cellar team, look at opportunities to control and reduce risk to support overall GP% targets.

Forecast stock requirements for each event and ensure orders are placed in a timely manner.

Ensure that health, safety, hygiene rules and procedures are always followed as a priority.

Demonstrate full alignment with the Levy and client vision and values by consistently doing the right things and celebrating successes.

Offer support and management to our Visitor Attraction’s operation

Finance:
Demonstrate control of all operating costs in line with set targets. Use of Triple Jump to aid purchasing and forecasting requirements.

Manage via Ubeya event day labour planners and ensure alignment to budget

Collate, compile and provide analysis of data as required to support line management.

Ensure all stock takes are completed to deadlines, with any variances investigated

Profit protection supporting with line manager to lead your team to demonstrate strong knowledge and implementation of profit protection procedures including but not limited to stock control, payment and billing controls

Sustainability:
Passionate about climate actions and sustainability and a Sustainability Champion within the department

Ensuring that we are operating in accordance with our Net Zero goals supporting with innovative new ideas, and opportunities to reduce our carbon footprint

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