Receptionist/administrative Assistant

Job Advertisement: Hotel Receptionist & Administrative Assistant at York Hotel

Position: Hotel Receptionist & Administrative Assistant

Location: York Hotel, Weston-Super-Mare, BS23 1AH

Type: Full-Time

About Us:
The York Hotel, a bustling seafront establishment, is seeking a dedicated and versatile Hotel Receptionist & Administrative Assistant. Our hotel is renowned for its warm hospitality and prime location, offering guests a memorable stay with stunning ocean views. We pride ourselves on our exceptional service and attention to detail, creating a welcoming atmosphere for every guest.

**Job Description**:
As our Hotel Receptionist & Administrative Assistant, you will be the face of the York Hotel, providing excellent customer service to our guests and supporting the smooth operation of our hotel and affiliated businesses. Your primary responsibilities will include managing front desk operations, booking coaches, drafting contracts, and preparing invoices. Additionally, you will act as the Personal Assistant (PA) to the Managing Director and handle administrative tasks for various connected businesses.

Key Responsibilities:
Greet and welcome guests with a friendly and professional demeanour.

Handle check-ins and check-outs efficiently, ensuring a seamless experience for guests.

Manage bookings for coaches, ensuring accurate scheduling and communication.

Draft and manage contracts and invoices for hotel services and affiliated businesses.

Provide PA support to the hotel owner, including scheduling meetings, managing correspondence, and organizing travel arrangements.

Perform general administrative duties, such as filing, data entry, managing office supplies, and scanning documents.

Maintain accurate and organized records through diligent scanning and filing.

Assist in the administration of various businesses connected to the hotel, serving as the central office base.

Attend Pubwatch meetings to represent the hotel and stay informed about local hospitality matters.

Process payroll for hotel staff and the other mentioned businesses, ensuring timely and accurate payments.

Book entertainment for hotel events, coordinating with performers and vendors.

Address and resolve guest inquiries and complaints promptly and courteously.

Maintain an organized and tidy reception area.

Qualifications:
Previous experience in a receptionist or administrative role, preferably within the hospitality industry.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in MS Office (Word, Excel, Outlook) and hotel management software.

Ability to work independently and as part of a team.

High level of professionalism and attention to detail.

Flexibility to handle various tasks and adapt to changing priorities.

Experience with payroll processing and booking entertainment is a plus.

Why Join Us?

Competitive salary and benefits package.

Opportunity to work in a vibrant and dynamic environment.

Gain experience in multiple facets of business administration and hospitality.

Be part of a supportive and friendly team committed to excellence.

If you are a proactive, detail-oriented individual with a passion for hospitality and administrative excellence, we would love to hear from you. Join us at the York Hotel and be a part of our continued success

York Hotel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person