Tenancy Sustainment Officer

2 weeks ago

Epsom, United Kingdom Service Care Full time

**Job Title: Tenancy Sustainment Officer**
**Contract: Permanent Part Time**

**Hours: 14**
**Location: Epsom**
**Salary: Up to £14,063 plus £480 car allowance per annum**
**Driver Required: Yes**

**Purpose of the Job**
I am representing a client based in Epsom, who are looking for someone to help the organisation respond to the challenges posed by welfare reform by providing a comprehensive and up to date benefits advice service, promoting financial and digital inclusion, improving opportunity for employment, education and training, and promoting the environmental agenda.

**Main Responsibilities**
- You will encourage our customers' independence and support them to maximise their income and minimise their outgoings, while keeping up to date with developments in welfare reform and other government policies which will have an impact on the organisation's income.
- Your main duties will include providing practical advice, information, and support on a wide range of topics including welfare benefits and income maximisation.
- With a proven track record in achieving positive outcomes, you will identify and assist customers to sustain their tenancies and make improvements to their circumstances.
- You will work closely with internal and external partners to support our residents and should possess outstanding customer service skills, along with excellent networking and communication abilities.

**Requirements**:

- A relevant housing, welfare benefit or financial inclusion qualification.
- Knowledge of welfare benefits/reforms, tenant, and landlord legislation.
- Experience of:

- Providing welfare advice in a housing environment
- Providing debt advice
- Providing money advice such as budgeting
- Debt recovery
- Using a housing management system (preferably Open Housing)
- Excellent numeracy and literacy skills, IT skills (e.g., Microsoft Office) and written and verbal communication skills.

If you are interested in this position and meet the above criteria, please send your CV **and** **supporting statement** now for consideration. Your supporting statement should explain how your experience/skills meet the following competency requirements:

- Customer focus and service delivery
- Communication skills, managing oneself and handling information
- Financial and numerical awareness and judgement, decision making and problem

  • Tenancy Support Officer

    2 weeks ago

    Epsom, United Kingdom Town & Country Housing Group Full time

    Role Summary * Provide tailored support and advice to our customers, enabling them to establish and sustain successful tenancies. Minimising instances of tenancy breakdown and enhancing the wellbeing of our customers and our communities. * Work as part of the team, co-ordinating actions and interventions to provide advice and assistance on issues which...

  • Housing Officer

    1 week ago

    Epsom, United Kingdom Royal National Institute of Blind People Full time

    We are the Royal National Institute of Blind People (RNIB), a sight loss charity. Our customers are at the heart of everything we do. We're looking for enthusiastic people, who enjoy being busy, find problem solving rewarding and are fantastic communicators. **_No two days will be the same!_** As a Housing Officer, you'll support a number of tenants and be...

  • Income Collections Officer

    5 days ago

    Epsom, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:Provide a comprehensive customer focused Income Management service.Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To...

  • Income Collections Officer

    6 days ago

    Epsom, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:Provide a comprehensive customer focused Income Management service.Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To...

  • Income Collections Officer

    4 days ago

    Epsom, United Kingdom Town and Country Housing Full time

    Job DescriptionWorking with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:Provide a comprehensive customer focused Income Management service.Support the Area Income Manager, Income Managers and Income Officers in providing services...

  • Income Collections Officer

    5 days ago

    Epsom, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants....

  • Income Collections Officer

    2 weeks ago

    Epsom, Surrey, United Kingdom Town and Country Housing Full time £31,860 per year

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing:Provide a comprehensive customer focused Income Management service.Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants. To...

  • Collections Officer

    3 days ago

    Epsom, Surrey, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: * Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. *...

  • Collections Officer

    4 days ago

    Epsom, Surrey, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: * Manage rent accounts in accordance with the policies and procedures of TCH, including covering the work of absent Income Managers and Income Officers as required. *...

  • Income Collections Officer

    5 days ago

    Epsom, Surrey, United Kingdom Town and Country Housing Full time

    Working with Income colleagues and under the direction of the Area Income Manager you will play a key role in providing an effective income management service for Town and Country Housing: Provide a comprehensive customer focused Income Management service. Support the Area Income Manager, Income Managers and Income Officers in providing services to tenants....