Operations Controller

**Operations Controller/Transport Planner**

**Salary + life assurance + Westfield Health Insurance + 25 days holiday + bank holidays + retail discount portal**

We are looking for a Transport Planner (called Operations Controller internally) based in Birchwood to manage and plan our team of Specialist Vehicles driver/operators.

Your role involves managing and planning for Drivers/IPAF Operators across the Midlands & North West. The role is very fast paced, and requires someone who is confident managing people, with strong attention to detail when it comes to compliance processes and H&S protocols.

If you enjoy variety and have experience of planning the day of Drivers/Operators by using planning tools coupled with people management, compliance and customer management skills, then this role could be for you.

The Transport Planner role requires a degree of flexibility with working hours, but is predominately 08.00 - 17.30, Monday to Friday. After your training period you would go on to an on-call rota every other week.

Responsibilities include:
- Schedule drivers/operators using appropriate tools to maximise efficiency, control costs and meet agreed SLAs/KPIs.
- Manage external resource levels to ensure that customer demand, collections and haulage recovery and operator costs are balanced.
- Manage disputes & complaints through resolution or escalation.
- Deal with all sales and customer service queries efficiently and cost effectively.
- Ensure the accuracy of information entered to minimise disputes and maximise business efficiency.
- Ensure movement of kit is organised to other geographical areas if required prior to hires.
- Manage resources within department to ensure they are utilised in an effective manner.
- Direct, develop, motivate and support all direct reports ensuring that the business objectives are met to agreed timescale.
- Ensure all departmental costs are controlled in line with budget.
- Ensure that all administration tasks and processes are accurate and kept up to date.
- Ensure compliance to legislative requirements and internal quality, health, safety and environmental policies and standards.
- Contribute to overall business targets and comply with company standards.

About you:
- Proven track record of transport planning, supervising drivers, monitoring compliance & coaching on best practice.
- Strong knowledge of the road network and geography across the Midlands & North West
- Demonstrable ability to work at pace, juggle multiple conflicting priorities and solve problems.
- Able to establish credibility and be decisive.
- You work collegiately with the team to provide great customer service.
- Able to create, build and produce accurate and professional reports based on the performance of all direct reports and department.

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment