Tenancy Sustainment Officer

2 weeks ago

Warwickshire, United Kingdom Eden Brown Full time

A role of **Tenancy Sustainment Officer **has come up with **Rugby Borough Council **for a duration of 3 months ongoing assignment.

Pay - **£16.95 /hr Umbrella**

Address - **Town Hall, CV21 2RR**.**

**PURPOSE OF THE JOB**:
The main responsibilities of the post are to provide all housing management functions of the Council as far as they affect tenants to achieve the Council's housing objectives and the priorities of the Council.

**ESSENTIAL FUNCTIONS AND RESPONSIBILITIES**:

- Provide a housing management service for all tenants of the Council's general needs and sheltered properties.
- Liaise with the Housing Services Team Leader and other Officers of Rugby Borough Council, to ensure appropriate guidance and information is provided in the delivery of housing services and to identify and resolve any complaints or problems.
- Liaise with and support new tenants in the settling in period and visit within four weeks of their moving into the property to complete a post tenancy check.
- Work with internal departments and external organisations to ensure where possible tenancies are sustained through a multi-agency approach and individual support packages.
- Advise tenants on appropriate payment methods such as standing orders, direct debits, online payments, etc. In particularly encourage the take up of Direct Debit Mandates.
- Complete income and expenditure exercises with customers to ensure they are in receipt of all eligible benefits and are offered assistance around their budget. Where appropriate working with partner organisations to ensure the customer has access to specialist support.
- Provide support and guidance to Independent Living Co-ordinators around technical housing management functions.
- Review flexible and introductory tenancies within appropriate timescales and make decisions based on the review around the rent account, anti-social behaviour and suitability of the property.
- Investigate and process all housing management requests such as transfers of tenancy, mutual exchanges and succession in accordance within current legislation.
- Investigate, report and act upon possible breaches of tenancy conditions using all appropriate methods including Court action to remedy breaches.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer.

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