Custodian - Fully Flex
2 weeks ago
Job Introduction
To provide extraordinary customer service to all Safe Deposit customers and visitors by living the Selfridges values and ensure all customers receive the appropriate welcome and information in a secure and discreet environment.
As a Safe Deposit Custodian you will be responsible for handling safe deposit box visits, opening new Safe Deposit Box contracts and maintaining existing contracts. You will also be responsible for managing customer payments including invoices, cash/cheque/card payments, safe deposit box contract queries and exceeding service goals by minimizing customer wait times and accurately and efficiently serving our customers.
As a Safe Deposit Custodian you will:
- Deliver an extraordinary experience for all customer
- Tailor the service to individual needs without compromising laws or policies
- Be aware of all additional services that are on offer and seek to deliver those when appropriate
- Use initiative and take responsibility to make decisions
- Work diligently to adhere to strict compliance policies and procedures to minimize risk to the customer and the business
- Offer tailored advice according to clients needs (i.e. suggesting appropriate Safe Deposit box size)
- Be knowledgeable of our competitors and their policies and services.
A Bit About You
- Use confidence to communicate with the team openly and with clarity
- Gain trust and loyalty from customers easily - building strong customer relationships
- Develop good working relationships with team members - a team player
- Evaluate issues / requests and acts accordingly knowing when to escalate to a member of the management team
- Display confidence and initiative when dealing with customers.
- Communicate clearly with customers, team members and managers
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