Courier Technical Planner

Hello, we’re Severn Trent and we think water is wonderful. Oh, we’re pretty keen on people too.

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch.

We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

**EVERYTHING YOU NEED TO KNOW**

Our Water Quality and Environment team have an opportunity for you to join as our new **Courier Technical Planner.**

In your new role, you’ll be responsible for reactive and non-reactive planning scheduling service to the Courier Team across the whole of the Severn Trent region, while taking accountability for all regulatory sampling information being accurately maintained and that supporting records comply and support ISO 17025 UKAS accreditation

Additionally, you’ll be working closely with the project team on all communication requirements, briefing internal and external agency teams to help support the delivery of campaigns, increasing our brand awareness and driving behaviour change amongst our customers through the delivery of your activity.

Some of your other key accountabilities will include:

- Provide assurance on adherence of the team to agreed procedures by undertaking regular audits using data and ensuring compliance.
- Answer complex technical queries from the field team regarding processes to enable them to work efficiently.
- Planning the rotas and routes of the whole of the courier team.
- Liaise with a number of departments such as Water Production operations, Public Health & Standards Team, and laboratories with respect of data and information, integrity, operational process and reporting of milestones and targets.
- Providing first class customer service by owning the internal customers issue and ensuring we deliver on time, addressing any concerns and ensuring the customer is kept informed of any changes.

**WHAT YOU’LL BRING TO THE ROLE**

We’re seeking our new Courier Technical Planner to be assisting with the scheduling of courier runs and react to and adjust runs to accommodate emergency and unplanned work.

To be successful, it’s expected that you’ll have the ability to communicate to stakeholders of all levels both internally and externally, whilst still delivering a professional manner under pressure, stay focused and organise routine work.

The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. **Is that you?**

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- Starting salary of £28,213.78
- 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £1,500 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**WHATS NEXT?**

**We can’t wait to hear from you.**

And if your curiosity has peaked and you're wanting to find out even more, search **#LifeAtSevernTrent** on social media.