Customer Success Administrator

SmartSearch’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

**HOW WILL YOU MAKE A DIFFERENCE?**

We are seeking a highly organised and proactive Customer Success Administrator to provide vital operational and administrative support to our Customer Success team. This role plays a key part in ensuring the smooth delivery of customer lifecycle processes, maintaining accurate and up-to-date data across platforms, and supporting internal coordination - particularly within systems such as HubSpot.

**VARIED DAY TO DAY RESPONSIBILITIES**
- As a Customer Success Administrator, you will play a key role in supporting the operational efficiency and data integrity of the Customer Success function. Your responsibilities will include:

- Performing bulk uploads, managing bulk monitoring switch-offs, and overseeing the approval and progression of customer records through internal workflows.
- You will also be responsible for maintaining the accuracy of our CRM system by adding new deals to HubSpot and updating customer accounts following upsells, including the addition of new contracts where applicable.
- Managing user access—adding or removing users as required—and conducting risk assessments to proactively identify potential issues will also form part of your remit.
- You will assist with client onboarding, occasionally stepping in to support Business Support where needed. The role also involves ad-hoc data analysis, such as cross-referencing HubSpot records or reviewing LSEG notes, as well as completing various administrative tasks and ensuring accurate data capture for internal projects and reporting.

**WHAT ARE WE LOOKING FOR IN A CANDIDATE?**
- To be successful in this role, you will need excellent organisational skills, a
- Strong attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Experience with CRM systems, particularly HubSpot, is highly desirable
- Confident in handling data and collaborating effectively across teams.
- Excellent verbal and written communication skills.
- Team player but also a motivated self-starter

**WHAT IS LIFE LIKE AT SMARTSEARCH?**
- We are a multi-award winning Tech company with an aspirational mentality
- Some of our most recent recognitions include: named in the renowned **RegTech100 list for 2024**, listed in the **Top 100 Fasted Growing Tech Companies** by **Northern Tech Awards** **2024** as well as being named **Technology Provider of the Year** by **Corporate Finance Awards 2024**:

- We have been **Great Place To Work Certified since 2022**:

- There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
- We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

**COMPANY BENEFITS**

**Our comprehensive benefit package includes**:

- 25 days holiday rising to 30 with each year of service
- Company pension scheme
- Life Assurance - 4x your annual salary
- 1 day paid volunteering per year
- Employee Assistance Programme
- Cycle to work scheme
- On site gym

**Job Types**: Full-time, Fixed term contract

Pay: £24,806.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Financial planning services
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Transport links
- Work from home

Schedule:

- Monday to Friday

Application question(s):

- Will you now or in the future require sponsorship to work in the UK?

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Ilkley LS29 8FL