Planner/administrator

**Do you have a passion to make a difference to people within Lincolnshire?**

As a **Planner/Administrator**, you'll play a crucial role in delivering exceptional customer service aligned with our organisation's vision and values.

**What is Lincolnshire Housing partnership like to work for?**

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.

There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.

**Check out our **Youtube **channel to hear some stories of what it's like to work here**

We also have a host of colleague benefits, including:
An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health- A Cycle-to-Work Initiative Promoting Personal Wellbeing and Environmental Awareness- Discounted Shopping Vouchers through Westfield Health- Opportunities to learn new skills and knowledge through our fantastic corporate training programme- A superb employer salary sacrifice pension scheme with up to 12% paid by LHP- 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service- The ability to earn additional holiday days through full attendance- Mental Health First Aiders across the business, let’s be there for each other

**What will I be asked to do as a Planner/Administrator?**You will work as part of a Planning and Administration team to ensure that the required support, planning, arrangement of works through engineers and/or contactors, coordination and administration is provided to the In-House Repairs Service to undertake works to our customers’ homes as a part of the In-House Repairs Service.- You will plan works, arrange appointments for works for engineers, contractors and suppliers, coordinate works of various trades and different contractors and suppliers as required, make appointments for servicing and inspection, arrange materials deliveries, answer queries from other colleges, investigate information and data, place orders, tasks, purchase orders, record activities on QL and associated systems.- You will contact customers through all channels, coordinate complaint resolution and all other duties to ensure the In-House Repairs Service can be delivered to the operational and commercial targets set.

**What skills, attributes and experience will I need as a Planner/Administrator?**Excellent organisation and prioritisation skills- Excellent written and verbal communication skills- Excellent literacy and numeracy skills-
- Experience of working in an office administration environment either ideally with an in-house service or a contractor.- Experience working in a fast-paced environment where planning, organising, prioritising and multi-tasking are required.- Confident in dealing with people and able to communicate clearly and effectively at all levels within the organisation.

**What opportunities will I have for progression?**

At LHP we are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression.

We measure our success within this area by the number of internal promotions that we can achieve and that we are able to retain our best talent. The natural career progression route that would be applicable to your role is Planning & Administration Team Leader.

**How to Apply**

We're looking for someone who is dedicated, committed and has a passion to learn. Please upload your CV and answer our supplementary questions to apply.

Interviews will take place on **10th December **in our **Grimsby **Office