National Fire

**Job Purpose**:
This is a key position, supporting the technical teams in the delivery of maintenance service. This role will also depend on your ability to manage your clients. Ensuring good working relationships are maintained and built upon.

The role is responsible for effectively leading/ and managing the technical teams to ensure maintenance service to the highest standard within the agreed service levels. This role will be responsible for overseeing and being the technical lead for the Fire & Security department.

All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation.

**Key Accountabilities**:
Represent the company in a professional manner at all times and develop a good working relationship with the Site and Maintenance Technicians and the customer’s employees.

Ensure that all sites are covered for maintenance services, including reactive and PPM.

To respond promptly to service call requests from the Helpdesk during normal hours and when on call.? For avoidance of doubt, out of hours will be referred to the specialist in the first instance.?

Provide technical support and coaching to Regional Fire & Security Technicians into the business and ways of working.

To be the technical support specialists nationally providing help and assistance to field Technicians when required either by telephone or site visit.

Create and monitor technicians through discipline technical matrix.

To be the first point of contact for Technicians for technical related queries and escalations.

Assist with area on call?is covered at all times for holidays and absence periods.

To carry out management duties within?the designated?area.

Support the National Fire & Security Manager on all technical, people and FM process issues.

Provide cover for National Fire & Security Manager & supporting Supervisors during times of absence, holidays and meetings.

Complete specified reports and compliance documentation and report on any issues raised.

Assist with business plans and recommendations for Asset replacement

Audit FM documentation and action on any non-compliance issues.

Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level.

Attend / hold meetings (in line with meeting schedule) with line manager and technicians to communicate and City communications.

To monitor parts costs, highlight areas of concern.

Regularly communicate with the customer on all FM activity.

Compliance with all of City policies and procedures.

Participate in the recruitment and selection process of Technician vacancies.

Comply with health & safety legislation and Company processes.

Carry out any reasonable management requests.

Processing all requests using the mercury system accurately.

**Financial Responsibilities**:
This role will be responsible for the authorisation of parts for the Fire & security technicians to a maximum amount. All other authorisation will need to be provided from the National Fire & Security Manager. You will be aware of budgets and assist the National Fire & Security Manager keeping these within budget to optimise value and service levels.

**People Responsibilities**:
**Knowledge, Skills and Abilities**:
Educated to GCSE / Standard Grade level as a minimum.

Electrical competency qualification (NVQ/City & Guilds).

Ability to maintain and repair a wide range of Fire & Security equipment Eg, CCTV, Fire, Access Control systems. Other disciplines may become the responsibility of the department, if so, relevant training will be provided to support these.

A working knowledge of the maintenance service within the FM industry is essential, with previous working knowledge of a multi-client contracted environment being desirable; and PPM and compliance background.

Completion of work to meet any industry standards of compliance.

Previous experience of effectively leading a team is desired.

Strong PC literacy, with experience in reporting, collating and delivering performance data along with a good understanding of the Mercury system.

Strong communication skills, both written and verbal.

Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused.

Strong results focus, takes accountability for own performance and that of the team.

Effective problem-solving and decision-making.

Ability to work at heights with, ladders and mechanical lifters.

IPAF Licence holder.

Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed.

A considerable amount of travel will be required to fulfil this role.