Remortgage Administrator

This role involves but is not limited to:
To work with team members to ensure the highest level of customer service is maintained at all times.

To assist and prioritise individual caseloads in order to meet the firms and industry targets.

To respond to client enquiries in a manner conducive to the promotion of business and personal relationships and to ensure that client expectations are met.

To deal promptly and effectively with all correspondence relating to the matters with which you have conduct..

To co-operate with the Team Manager & Operational Managers and carry out work as directed by them. To ensure that any matter that requires the attention of a Manager is brought to their attention promptly.

To process all data and information in accordance with the firm’s confidentiality procedures and data protection requirements.

Processing data accurately and effectively on the case management system.

Answering inbound phone calls promptly and updating on the status of the case. Be proactive in advising the next steps and what is required to progress the case.

Making outbound calls, liaising with lenders, mortgage brokers & third parties (where applicable).

Ensuring the online portal is kept up to date, replying to online portal messages

Obtaining official copies and documents from the Land Registry.

Title checking whether property is freehold or leasehold/name and address match, restrictions and other non-standard issues.

Requesting and frequently chasing redemption statements from current mortgage lenders. Checking redemption statements for penalties and identifying if any shortfall.

Processing post on a daily basis which will include checking documents, mortgage deed, ID, insurance and questionnaires.

Chasing outstanding documents from borrowers/brokers by phone, online portal and letter (where applicable).

**Requirements**:
Strong IT Skills

Strong communication skills both written and verbal

Proactive approach to working

Excellent attention to detail

Good organisational skills

Ability to work under pressure and to tight deadlines

Work to targets.

Upselling of additional products

Team player

Ability to work independently and within a team

Flexible and adapts well to change.

Company Core Values:
**Aspirations**:To be the best that you can, motivated to do things better, works smarter not harder, embraces changes, learns from mistakes, takes an interest in the vision of the business

**Integrity**: Open and honest, shows respect, admits mistakes, looks at ways to improve and share ideas

**Innovation**: Creative and Dynamic, Adaptable to change, seeks ways of doing things better, get involved with work that makes a difference, continuously learns new things for personal development

**Commitment**: Relationships for the long-term