Reception Security Officer

**Job Purpose**

We are seeking a highly experienced Reception Security Officer who has an extensive knowledge in customer service, Security and can provide our 6-Star front of house service delivery.

This is a fulltime role, working Monday
- Friday 0800-1800, 50 hours per week.

The payrate for this role is £12.09 per hour and you will be entitled to 28 days holiday per annum including bank holidays.

At Croma Vigilant we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

**Key Responsibilities**
- Deliver a 6-star guest experience at all times
- Ensure all visitors experience the full customer journey
- Proactive Lobby hosting and lift escort management as per site SOP’s
- Sensitive customer interaction while maintaining a cohesive acknowledgement of all guests
- Be proactive and anticipate any action client or customer requirements in a professional manner
- Issue visitor passes using agreed sign in and out policies and procedures
- Communicate where required visitor or client arrivals with a high level of discretion
- Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas
- Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions, and directing contractors to the correct entrance
- Handle mail and courier enquiries with discretion and sensitivity, by directing them to the loading bay entrance
- Provide administrative support/incident report writing
- Ability and fore sight to create a safe environment for all guests and visitors
- Complete a full detailed handover at the end of each shift
- Maintain a high level of security awareness at all times for visitors and guests, creating a safe and secure environment
- Assisting dog owners, groups with suitcases, pushchairs and other large items, through the speedlanes.
- Providing periodic patrols to Canal walkway to ensure smokers, rough sleepers and other vagrants are moved away from the building
- Break relief for other members of the reception team
- Assist the clients Customer Experience Team with events in the reception area, including set up, during the event and dismantle
- In the event of a fire alarm activation, assist by controlling the main entrance area, ensuring that no one enters the building and assisting with people exiting the building

**Person Specification**
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Holds a true passion for high standards of customer service delivery
- A keen interest and high level of IT/computer skills would be an advantage
- Ability to provide 6-star guest experience
- Previous experience in hospitality or a customer service facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- High standard of presentation
- Ability to work independently with confidence, using own initiative as required
- Look for opportunities to enhance client/visitor experience
- Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
- Maintain and practice a high degree of confidentiality at all times
- 5 years of verifiable work history
- Support with the building’s Sesame App including - admin, posts, maintain social walls etc.
- Supporting and delivering Customer focused pop-ups
- Actively working with other service partners to seek offers/rewards from local businesses which can be offered via Sesame to the Hickman’s Customers
- Current SIA License
- Able to be vetted back 5 years or since leaving compulsory education.
- **About us**:

- Croma Vigilant cover a range of security related services including manned guarding, mobile patrols and keyholding.
- We currently employ 1000 members of staff across the UK and cover a range of security related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.
- We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.