Development / Estate Manager

**Job Role:

- ** Development Manager/Estate Manager

**Location:

- ** London

**Salary:

** £48,000 - £50,000 per annum plus benefits

**Job Sector:** Large & Complex

**Hours:

** Monday - Friday 9.00am - 5.00pm / 8.00am - 4.00pm

As Development Manager you will contribute to our vision of being the **UK's favourite** residential property manager by:

- Adopting a proactive and strategic focus, having overall operational accountability for a development, compliance, health safety and wellbeing, service excellence and value for money.
- Ensuring all employees on site provide an efficient, value for money management service to our customers and achieve high standards of performance within a team of individuals to create a welcoming, friendly and courteous environment for our residents.
- Being passionate about delivering consistently high standards of customer service, working within our Four Pillar strategy, ensuring our development is well maintained and demonstrate full compliance with our own policies, procedures and internal performancemeasures.

The Development Manager reports directly into the Regional Manager.

**About You**

You will be an experienced operational manager who has successfully run a large and complex estate with multi-facilities. You are an expert in all things health and safety and have implemented new systems and procedures in your last role. As an inspiringpeople leader, you work closely with your team to achieve the best results for your workforce and customers. You will be financially astute and able to set budgets incompliance with lease agreements. It will be beneficial if you have mobilised new developmentsand have experience in working with property developers.

**About Us**

FirstPort is the UK's leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors,freeholders and over 1,300 Resident Management Companies.

**Main Responsibilities**
- Delivering effective service levels, and acting as the FirstPort representative towards customers, clients and Developers as appropriate, ensuring all areas aspects of the development are fully presentable, serviced and properly maintained. To include buildingand maintaining working relationships with the committee of any Residents Association / RMC, RTM Co and attending their meetings as appropriate
- Identify and deliver on-going training needs to support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLAsare met.
- Monitor and manage performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- Effective cost control and review of expenditure and accounts, including assisting with setting service charges and presenting of accounts together with preparation and presentation of bi-monthly financial summary reports.
- Hold proactive customer / contractors and client meetings, ensuring issues are promptly administered and dealt with within the agreed timeframes.
- Investigating and responding to complaints, up to Stage 1, and collaborating with Regional Manager in Stage 2 complaints responses
- Undertake required risk assessments, health and safety checks and routine testing requirements ensuring concerns are acted upon and completed within the given timeframe.
- Support with the monitoring and supervision of contractors, carrying out works on and around the development. Raising of works orders and ensuring all orders are monitored and delivered within the designated time frame. Ensuring reactive/planned works areconducted to a high quality.
- To ensure all irregular incidents are investigated and reported to the development manager. To provide a response to emergency queries (out