Senior Service Advisor

9 hours ago

Crawley, United Kingdom Vines Group Full time

Vines of Gatwick have an exciting opportunity to join as a Senior Service Advisor within the current team of 4. This is a great opportunity for an experienced Service Advisor to progress and develop their career with a prestige brand in a dynamic team.
- In line with Vine's commitment to work life balance our Service & Workshop Teams work Monday to Friday only - NO WEEKENDS**Salary**: Basic £28,000 & £38,000 OTE with uncapped bonus potential.Key Responsibilities
- As our senior service advisor a key part of the role will be coaching, influencing & developing your colleagues to ensure that as a team you are maximising upsell and providing exceptional customer service.
- As a part of the service team you will be our customer’s main point of contact whilst their BMW / MINI is being serviced, ensuring they are kept informed of the progress of their service and professionally resolving any issues that may arise.
- You will be tasked with managing the Customer complaint portal, you will take a proactive approach to actioning notifications and allocating to the relevant person.Skills Knowledge and Expertise
- 1 year's previous experience within a Service Advisor role
- Good mechanical awareness and understanding of cars and parts
- Excellent customer service and communication skills
- Enthusiastic, friendly and helpful
- Proactive approach
- Excellent organisational and time-management skills

**Benefits**:

- At Vines, our people work hard so we make sure we offer a competitive benefits package:
- 24 days’ holiday for full time employees (excluding bank holidays) plus an extra day off for your birthday
- Health Care Scheme
- Pension & Life assurance
- Staff car leasing scheme - The ability for employee’s and their family members to get fantastic lease deals (which includes no deposit) on BMW and MINI models.
- Discounts on new and used cars and bikes, parts and servicing
- Training at BMW UK Academy
- CBT Motorcycle Training Voucher
- Bike2Work scheme
- Employee and Customer Referral schemes
- Enhanced family friendly leave
- Long Service Scheme
- Business Casual Dress Code

About Vines Group

As well as having the opportunity to work for the iconic BMW and MINI brands you will be part of a successful privately-owned business where our people are our greatest asset.

Our mission is
_‘to inspire each other to delight our customers’_, we do this through our ‘Winning Together’ brand values;
- Working as One Team
- Being Warm and Welcoming
- Doing what you say you will do

The motor trade is a tough, highly competitive market, but we believe it’s these values which makes us successful.

We all want to be proud of the company we work for and Vines have a great reputation of just that. We want people that not only share our commitment to working hard, but also a commitment to each other. That's why we want individuals that share in one another's success, and have a true belief in what they do.

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