Technical Supervisor

**Technical Supervisor**
**Andover**
**£38k - £45k**
**The company**
Originally part of a £70M group of established HVAC & Refrigeration businesses spanning UK & Ireland for over a century. Our client work in sectors including Air Conditioning, fruit ripening, lighting, oven & catering equipment, all serviced by experiencedteams of skilled technicians.
They focus on design innovation, energy efficiency & long term supplier & customer relationships.
**The role**
The role will support the commercial team in the delivery of commercial HVAC projects, which should be commercially driven to maximise revenue, lend credibility to our sales proposition and drive quality standards in the execution of everything the companydoes.
Working with field-based sales teams and the internal engineering team, the project supervisor will assist in delivering an engineered solution based on the demand from each individual project. This could be heating delivered by commercial boilers (100kW to2000kW) or portable heaters, cooling delivered by air cooled chillers (5kW to1000kW) or portable air conditioning.
The job is a predominantly based at our office in Andover, client and supplier visits will be required in line with demand.

**Responsibilities**:

- Technical site and customer management
- Assist field-based teams in the delivery of HVAC projects
- Attend site surveys and assist the sales team with technical design of temporary solution
- Provide technical and practical support to engineers
- Quoting works giving detailed RAMS documents for clients and the sales team
- Ensure labour resources are planned, work with the operational team and coordinate projects Keep daily check on labour resourcing to ensure smooth running of jobs and maximise efficiency of labour onsite
- Assist in the development of new HVAC products, project manage in house boiler build programme
- Provide supervisory role to site staff, directing and managing staff directly
- Develop team building ethos and lead by example
- Encourage effective communication between management, office-based staff and on-site engineers/sales team
- Communicate with customer ensuring customer satisfaction is maintained and site interruptions/disturbances managed and minimised
- Ensure customers are kept aware of work progress and any difficulties or changes that effect time, cost or quality
- Drive delivery of commercial agenda to hit company objectives at customer level
- Key liaison between sales team and operational team, ensuring smooth transition from commercial to operational/technical and essential project management to maximise job profit and ensure customer satisfaction
- Support production of job by job RAMS documentation to ensure high standard of delivery and health and safety standards
- Support technical standards and operational policies across every element of the business; from site survey to off hire
- Key support of sales to operational delivery including ownership of site survey process and standards, to operational delivery
- Support with commercial guidance and strategy to drive sales objectives through both senior and junior internal stakeholders
- Planning and management of all installation projects

**Skills & Capabilities**:

- NVQ 3 in relevant M&E discipline (or equivalent)
- Recognised Health and Safety training
- Proven track record delivering high levels of customer satisfaction
- Good practical and working knowledge of commercial heating / cooling systems
- Good knowledge of quality assurance systems
- Excellent people management skills
- IT literate with packages such as Microsoft Word and Excel
- Full driving licence
- Gas qualification and experience
- F Gas experience
- NVQ 3 in relevant M&E discipline (or equivalent)