Vmo2 Customer Sales Advisor

Job Title: VMO2 Customer Sales Advisor

**Salary**: £24,045.55 per annum - plus commission (average agent earning £350 per month, top agent earning £600 per month)
Location: Hybrid working from our Dearne Valley site (3 days in office, 2 days from home)
Training: 5 weeks in office Monday to Friday
Hours: Full-Time - 40 hours per week. Working Monday to Friday - shift patterns between the hours of 9:30am to 7pm.
Contract: Permanent
Start date: 17th March 2025

As a Sales advisor, you will join Capita as part of our Virgin Media O2 client team supporting new and existing Virgin Media O2 customers. Virgin Media O2 is the UK’s largest and most reliable mobile network Now is time to become part of our team and join us on our exciting journey

As a sales advisor and you’ll promote and sell products and services with a focus on customer retention and satisfaction. The majority of your time will be spent supporting customers with all aspects of their mobile phones. It could be setting up new contracts, upgrading, working through solutions with customers to help retain their business.

We’ll provide you with all the training you need to feel confident in this role and will give you lots of ongoing support too. Positive, empathetic, and driven, you’ll proactively question your customers to ensure you are finding right upgrade products for them. This role will see you helping customers and getting rewarded with customer satisfaction and financial incentives

**Job title**:
VMO2 Customer Sales Advisor

**What you’ll be doing**:

- Making outbound calls to existing VMO2 customers who are 6 months or more into their contract and discussing upgrades
- Delivering a service which makes your customers feel valued
- Discussing the customers needs and offering tailored products and services foster loyalty
- Working to sales targets
- Adhering to FCA regulations, data protection and confidentiality laws

**What we’re looking for**:

- Excellent customer communication skills
- Sales or call centre experience is desired but not essential
- A talent for learning new skills processes in technology quickly the line the ability to think on your feet to adapt to different situations
- A great listener with attention to detail, who can demonstrate empathy and patience
- Motivated to work towards targets
- A quiet and private place for you to work at home with a strong WiFi signal

**What’s in it for you?**
- A competitive salary of £24,045.55 per annum
- A commission package which sees our top earning achieving £600 per month and average earner £350-£400 per month. On target earnings between £28k - £31k.
- 22 days’ holiday (rising to 27) with the opportunity to buy extra leave
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeksand plenty more
- Voluntary benefits designed to suit your lifestyle—from discounts on retail and socialising, to health & wellbeing, travel, and technology
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

**What will happen next**:

- The team will then reach out to discuss the role in more detail.

**Equal Opportunities**

**Location**:
Rotherham
,

United Kingdom

**Time Type**:
**Contract Type**:
Permanent