Night Service Advisor

We are looking for an enthusiastic Night Service Advisor to join our team helping us provide a first-class service for our students across our buildings in Newcastle.

**About Abodus**:
The Abodus ethos is to offer affordable and stylish student accommodation across the United Kingdom, in the best student cities.

Our promises to residents are what sets us apart from other student providers: Maximising your Budget, Keeping You Zen, Keeping You Safe, Keeping You Lit, Keeping You Entertained, Staying On Top Of Your Study Game. If you think you can help deliver these promises to our residents, we want to hear from you

Working for Abodus, you’ll be entitled to 31 days annual leave inclusive of bank holidays, with additional days after 2 & 3 years service. We are a flexible employer and as well as a pension scheme and a fun working environment, we offer staff social activities for our teams to have just as much fun as our residents

**Role Overview**:

- To present a smart, calm and courteous response to tenants, colleagues and the general public.
- To act as an overnight support service to the site Management team.
- To monitor the site’s security, by patrolling on foot and with the use of CCTV.
- Conduct shift handovers, reporting, recording activities and incidents.
- Work in line with the tenancy agreement and tenant’s rights
- To maintain the tidiness of the site offices and reception areas, and to comply with the company’s waste management procedures.
- To assist in maintaining the security of the property through allocation of keys and the electronic fob access system.
- To monitor visitor access and maintain security awareness.
- Take responsibility for organizing workload and to work using own initiative, reporting any issues that might arise immediately to the Facilities/Operations Manager.
- Maintain customer, staff and client confidentiality.
- To deal with customer enquiries and provide relevant information when required.
- To take sales enquiry details giving information where required and completing enquiry forms to pass on to the day team.
- To take detailed logs of service requests, obtaining key information.
- To respond to soft maintenance issues as directed by the Facilities/Operations Manager.
- To follow all company Health & Safety procedures in accordance with provided training.
- To respond to Fire Alarms and assist in the safe evacuation of tenants from the buildings.
- To report any damages / faults & Health & Safety issues to the Facilities/Operations Manager.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required to cover key event days, particularly the relevant University Move-In weekends.

**Key Skills and Abilities**:
In order to be considered for this role, you will need the following

It is essential that the post holder has:

- Verbal and written communication
- Professional personal presentation
- Able to work accurately and effectively
- Continually strives to improve knowledge, skills and abilities to produce the best results
- Ability to positively communicate in difficult or contentious situation
- Ability to develop and maintain strong relationships with both internal and external customers providing high standards of customer service.
- Is constructive and positive in provision of advice and support to customers, colleagues and staff especially in sensitive and difficult people situations
- Flexible approach and a ‘can do’ attitude
- To be able to use and act on own initiative without instruction or direction.

**Additional Benefits**:

- **Company Pension**:

- **Health & Wellbeing Programme**:Here at Abodus believe in looking after all our colleagues physical and mental wellbeing.
- **First Day Jitters?**Whether it's your child's first day at school, nursery or University, we get how big a deal that is. So go ahead, take the day off on us
- **Tying the Knot?**If you're getting married or celebrating a civil partnership, we'll toss in some extra annual leave. After all, a honeymoon isn't just a trip; it's the beginning of a new adventure. Congratulations
- **Spread the ABODUS Love**If you love working here (and we hope you do), why not share the love? Refer a stellar professional from your network to us. Once they've completed their probation period, there's a cool £500 waiting for you.
- **For Our Furry Friends**:Our pets are our family, and their loss is profound. If you ever face this heartbreak, we're introducing pet bereavement leave. We're here for you.
- **Passport to Progress**:Our own in-house career development program. There's always room to grow, learn, and evolve. Open to every member of the ABODUS team.
- **Shine On**:Exceptional work doesn't go unnoticed. Our Abodus recognition program rewarding those who consistently bring excellence to the table.
- **ABODUS Awards**:This one's big An evening of glamour, recogn