Deployment Consultant

**Location**: Central London

**Job Type**: Full time

**Compensation**:**£46,000 - £52,000

**Why join us?**

If you love food and technology as much as we do, you’ll love life at Vita Mojo. We’re on a mission to revolutionise the hospitality experience for operators and their customers. Through our smart digital products, we’re powering the digital transformation of your favourite pubs, bars and restaurants. And we want a world where everyone gets the meal they’re hoping for. Each and every time.

**Our Vita Mojo DNA**

We’re proud to have built an award-winning digital platform. Vita Mojo is a positive, energetic and forward-thinking place to work, and when you become a Moji, you’ll be joining a supportive team who’ve always got your back. Our passion for technology and food is matched only by our support for our people.

**About the role**

Your mission as a **Vita Mojo Deployment Consultant** is to be the resident expert on all things relating to the physical installation of our products at our clients’ sites. You will work with some of the biggest brands in hospitality alongside our Implementation and Professional Services teams - to ensure a seamless end to end implementation and installation process is delivered, every time.

**The day-to-day**

Working in a startup means that things often change and we adapt to the growing and changing needs of the business. We expect the below to be the bulk of the role, but this may change over time depending on your own development needs, aspirations and the makeup of the team.

**Installation & Project Management**

You will be a driving force behind our client installations - spanning single, dozens, hundreds or even thousands of sites. You will take a leading role in planning and execution, including:

- Developing and iterating on rollout plans
- Leading on space planning - to ensure our products are placed expertly to ensure optimal adoption and value added to our clients
- Tracking and working through key risks, assumptions, issues and dependencies - vital to delivering and staying on track with projects
- Capturing and documenting learnings, so that we get better with every install
- At times this may require out-of-hours working patterns - majority of role will be between 9am and 6pm but at times this may vary

**Management of third parties**

You will work with numerous third parties - from installation engineers, electricians and networking specialists to hardware manufacturers and logistics companies - focusing on:

- Installation coordination
- Training & compliance
- Managing contracts, inventory and stock levels

**Providing hardware product support and expertise**

You will be the cornerstone of our client facing technical expertise, taking on the responsibility of being a dedicated hardware product expert - enabling you to:

- Excel at troubleshooting and issue resolution
- Offer top quality on site or remote support for installation teams
- Stay on top of the latest hardware trends and developments so that we’re primed to benefit

You will work closely with a number of internal teams, including the Implementation Managers, who project manage the onboarding of our clients, Client Success Managers, Solutions Consultants ,Engineering, Finance and Product teams - all with a view to delivering rollouts on time, on budget and with sky-high client sentiment.

**About you**
- You have a practical mindset: a pragmatic problem solver, with strong analytical, organisational and troubleshooting skills.
- You have a background in hardware and installations with previous experience in restaurant refurbishments, new openings and store design
- You’re able to work with a diverse group of stakeholders spanning various levels of seniority and industries - internally and across clients and partners
- You adapt how you communicate to suit your audience: clients, whether they are technical or not, or of different seniority, Account and Implementation Managers, or Product Managers and Engineers.
- You’re not afraid to roll up your sleeves and get involved - whether that be going on site with a client or partner or going the extra mile to understand exactly how something works
- You are a self-assured and self-aware team player, who is open to receiving and providing feedback and relishes the opportunity to establish positive and productive working relationships, built on a foundation of trust.

**It’d be a bonus if you**:

- Have experience in the hospitality sector either as an operator or through another food technology company
- Have technical building or construction background

**Our Benefits and Ways of Working**

We’re proud of the open, inclusive, and supportive culture we’ve built, and continue to build Vita Mojo. We operate a hybrid working model with two in-office collaboration days each week. Outside of those, we trust our team to manage their working day in a way that suits them, while being mindful of team needs, collaboration, and business priorities.