Mailroom Administrator

Mailroom Administrator

Our client is a leading IFA company, with offices nationwide. They are now looking to recruit a Mailroom Administrator, to be based at their Salford office.

**Job Purpose**:

- To provide an effective and efficient service, contributing to the smooth running of the business by providing a high quality, proactive and professional mailroom and scanning service to promote the best possible image of the company.
- To provide a service that will support the day-to-day operation of the business including, but not limited to, clients, providers and the wider business.

**Key Tasks**:

- Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
- Preparation and scanning of documents into our internal document management system.
- Issue all Outgoing mail in line with the company postage policy.
- To provide additional delivery or collection services within the building as directed.
- To adhere to internal company asset register.
- Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
- To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
- Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off-site storage provider.
- Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
- Provide MI information to managers on a regular basis.
- Take responsibility of personal development.
- Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
- To ensure that client service standards are adhered to at all times.
- To ensure that tasks are carried out in accordance with company procedures and to Legal and Regulatory standards - this will be monitored through objectives and KPIs.
- To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.

**Knowledge, Skills and Experience**:

- **Educated to GCSE or equivalent standard (to include Maths & English)**
- **2 years mailroom based administration experience preferably within the FS Industry**:

- Experience in providing and analysing MI information
- Accurate computing skills
- Excellent communication skills, both oral and written
- Strong interpersonal skills
- Experience of working to targeted service standards
- Proven track record in delivering customer satisfaction
- **Knowledge of regulatory requirements is desirable**:

- Ability to organise and prioritise workload
- Adaptable/flexible approach to work within a changing environment
- Strong team player
- Ability to build professional relationships at all levels

The salary on offer is between £18000 and £19000, and there are a range of other benefits.