Security Controller

**The is a **night shifts only** full time role working on a rolling pattern**: Wednesday to Sunday followed by Thursday to Sunday (5 on, 3 off; 4 on, 2 off). We offer a rate of £13.15 per hour and you will be entitled to 25.2 days holiday per annum, including bank holidays.

**Key Responsibilities**
- Monitor all security and building management systems in the Security Control Room and support the Security Supervisor on the day-to-day operations.
- Step-up or cover Security Supervisor role on interim basis in the absence of the Security Supervisor.
- Working in partnership with all service providers across Soho Place estate
- Proactively monitor and respond to suspicious activities or persons using CCTV surveillance systems.
- Actively communicate with the wider security team for the efficient and effective running of security operations
- Management of the fault log and following up Help Desk or callout requests
- Monitoring information received from internal & external agencies e.g. news feeds, social media, intelligence and responding appropriately
- Security Protective and Building Management System checks
- Anticipate clients' needs/problems and meet their expectations
- Be seen as a visible customer focused professional by being proactive and greet clients and visitors where possible
- Ensure all landlord contractor access is pre-authorised and in accordance with risk assessment/permit to work conditions
- Complete comprehensive incident reports to a high standard and ensure these are submitted in reasonable time
- Oversee and manage any emergency incidents
- Undertake patrols and inspections in accordance with Assignment Instructions.
- Complete a full detailed handover at the end of each shift

**Person Specification**
- Valid SIA Door Supervisor and CCTV licence
- Verifiable 5 years of continuous work employment history without gaps
- Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
- Reliable and willing to work night shifts and any over time if required
- Previous experience in a customer service/security facing role
- Excellent interpersonal skills and the ability to interact with people at all levels
- Ability to work independently with confidence, using own initiative as required under pressure
- Look for opportunities to enhance client/visitor experience
- Clear, concise and confident communication skills with a very keen eye for detail
- Confidence and common sense to access and utilise expert resources when making decisions
- Maintain and practice a high degree of confidentiality at all times
- Have an acute sense of security awareness
- Good understanding of one-team ethos and importance of supporting the wider team.

**Who We Are**

We fundamentally believe that security is a people business and developing our officers' competency and confidence will ensure a much more enhanced service delivery. We build long term partnerships through service excellence and our client retention is the envy of our industry peers. No one client is more important than another and our business structure means we are agile, flexible, and always quick to respond. Our vision is to become the UK's stand-out security provider; our people are central to achieving this. As committed as we are to providing a quality service to our clients, we are equally dedicated to ensuring that life at Vigilant is inspiring and motivating, through great leadership and a supportive team culture.

We hold the highest regard for our 1200+ employees and treat them accordingly. We offer industry-leading benefits and all terms and conditions are considered inline with the company's sustainability strategy, which ensures we enjoy a very high staff retention rate, proving that we are getting this right. Our people make us what we are, and we recognise the importance of them enjoying being part of the Vigilant team. We approach every client with creativity, striving to find the most appropriate security solutions for each business and situation. As experts in the security sector, we offer support across all security disciplines - counterterrorism, risk assessment, integrated technological and CCTV solutions, biometrics, manned guarding, keyholding and mobile patrols. We can also provide expertise in business resilience and continuity planning, close personal protection and consultancy services.

Our roots and standards come from the military and they are embedded within the company's DNA. We rigorously maintain the highest standards of dress, timekeeping, and behaviour. We are very responsive to our clients needs and can move quickly as circumstances change. Customer service excellence is critical in our overall strategy to provide the best guest experience to our clients, occupiers, their stakeholders and the public.