Reservations Coordinator

**Reservations Co-Ordinator**

**Full Time **40 hours per week - Part Time will be considered for the right applicant**

**£20,800 pro rata**

**Plus,** **on top of your salary you can** **earn up to £400 service charge per quarter**

**(based on eligibility)**

**_Who we are: _**

Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, two holiday cottages and award winning Samuel’s Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac a glamping site with tree lodges, yurts and café, and last but by no means least the Swinton cookery school.

**_The Role_**
- To handle and convert bedroom reservation enquiries and book the most beneficial package for both the business and the guests.
- To be fully conversant with the hotel’s cancellation policy and ensure that correct terms are issued to clients, that deposits are received and efficient billing is carried out in accordance with company policy.
- To refer to the Revenue Manager before any enquiry is denied.
- To be fully confident the room categories, hotel facilities and wider estate product knowledge to promote all opportunities to sell/upsell to clients.
- To be aware of special rates offered to group and corporate users and ensure that these are kept up-to-date and applied
- To support with the co-ordination of special event packages such as Christmas and New Year including ensuring full payments are received in advance, activities etc. are booked.
- To handle and convert cookery school, restaurant and spa reservations and book into the relevant booking system.
- To make pro-active calls to hotel guests to ensure administration and payments are up to date and upsell opportunities are carried out.
- To provide weekly delegate lists and function sheets for forthcoming cookery school courses.
- To update third party websites on a regular basis.
- To liaise with the Cookery School Head Chef to ensure all details and amendments are communicated
- Previous experience in a similar hotel environment would be an advantage
- A cheerful and positive personality
- Outstanding attention to detail
- Good computer skills
- Excellent attention to detail
- Excellent time management and organisational skills
- A responsible and detail oriented approach to tasks
- Ability to work alone or as part of a team
- Ability to work under pressure and to deadlines
- Good spoken and written English

**_Package description_**
- Starting salary of £20,800 pro rata
- 30 days annual leave pro rata (including bank holidays) increasing with service
- Summer party, Christmas Party, Long Service Awards
- Eligible team members will benefit from a NEST pension scheme
- Complimentary meal when on duty
- Team Member of the month awards
- Refer a friend scheme up to £500.00 for a full-time member of staff
- Full Uniform
- Full benefit package and company discounts across the estate
- Learning and Development opportunities to grow and progress through our business

**Job Types**: Full-time, Part-time

**Salary**: £10.00 per hour

**Benefits**:

- Employee discount
- Referral programme

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Tips

Application question(s):

- Are you looking for full time or part time hours? if part time please confirm how many days/ hours you are looking for.