Event Steward

**About The Company**:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - **Trust, Respect, Unity, and Empowerment**.

**About The Role**:
As an Event Steward, you will play a crucial role in ensuring the smooth operation of events by managing crowd safety, assisting customers, and monitoring for any signs of distress or conflict. Reporting to the Event Manager, you will be responsible for the health, safety, and comfort of customers during their stay, making sure they have a positive and enjoyable experience.

Stewards are the face of our venues, offering customer service to all our visitors. This role is predominately based at Utilita Arena Birmingham (B1 2AA) and BP Pulse Live Arena (B40 1NT), where you will be supporting with shows, concerts and exhibitions.

**As part of your role, your key responsibilities will include, but are not limited to**:

- Checking tickets to ensure only authorised individuals enter the event
- Assisting and seating customers, providing directions and information as needed
- Managing crowd safety and queue management to ensure orderly and safe movement of people
- Monitoring visitors for signs of distress, conflict, or those in need of medical assistance, and responding appropriately
- Ensuring the health, safety, and comfort of customers during their stay
- Communicating effectively with other event staff to ensure seamless coordination
- Providing excellent customer service and addressing any queries or concerns from attendees
- Adapting to changing situations and handling high-pressure scenarios with calm and focus
- You must have the right to work in the UK
- Ability to work in a fast-paced environment
- Customer-focused with excellent interpersonal skills
- Experience in security and stewarding is desirable
- Experience in events is desirable
- Adaptable to change
- Calm, focused, and positive in high-pressure situations

**How to Apply**: