Assistant Manager
1 week ago
Our client is looking to recruit an exceptional **Assistant Manager** to support the Showroom Manager in the delivery of outstanding customer experience; from initial engagement through to delivery. **HighOTE of £45,000**
Our client has been an industry leader in the UK Home Improvement for over 35 years, and has now become market leader in this sector. They already have over 100 showrooms across the UK, and plan to continue their expansion with many more. Come and join theirteam and be a part of their success story
**As Assistant Manager your main responsibilities will include**:
- Covering for the Showroom Manager, and all their duties, when away from the showroom
- Supporting the Showroom Manager in managing end to end customer experience; engagement, design, closing the sale, delivery and installation
- Managing the in showroom team to deliver sales targets, service standards & company values
- Being a process expert within the showroom, attending regular “train the trainer” sessions and ensuring compliance of process within the showroom
- Working with Showroom Manager to identify individual training requirements across the showroom team, and deliver the training
- Supporting the Showroom Manager to ensure all daily tasks are completed in a timely manner
- Allocating web, telephone and walk in customers to designers
- Supporting the showroom team with escalations and issue resolution where required
**Qualifications they are looking for in their Assistant Manager**:
- Mandatory: Basic IT skills, 2-3 years of retail experience or service led sales experience
- Desired: HND or Equivalent, design experience, 1+ years managing a team
**Skills they are looking for in their Assistant Manager**:
- Communication
- Passion
- Resilience
- Customer Service
- Drive
- Commitment
- Leadership
If you think you have what it takes to become our client’s **Assistant General Manager**, click ‘apply’ now for immediate consideration.
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