Customer Service Specialist
4 hours ago
Our Bell Green branch is looking for a friendly, confident and helpful person who is passionate about providing excellent service, to join them. Working in the heart of the community our team is key in understanding what’s important to our members and to create a sense of belonging for all. It’s a team orientated, supportive environment where every day is different.
This is a part time role 8.45am - 5pm Monday, Tuesday and Wednesday and Saturdays 8.45am - 12.30pm (this time can be taken back in the week if required)
Your main responsibilities as a Customer Service Specialist are dealing with enquires from our diverse range of customers, helping and supporting them through our range of products and supporting them with any queries. You’ll be key in building relationships with our members and understanding what services will suit their individual needs. You’ll give clear, accurate information in a friendly, professional and efficient way. Being a team player is important, you’ll want to be a role model and help those around you.
Taking responsibility by finding resolutions for our customers and dealing with more sensitive or challenging situations will be key. It will also be important to keep up to date with policies and procedures with the ability to share that knowledge with others effectively.
You’ll also support all our customers however they use us, through administration enquiries by inputting information accurately and by taking telephone calls when required.
As you increase in role confidence and experience, you’ll work through our supportive accreditation scheme which moves you through different levels of the role. This not only recognises your new responsibilities but increases you salary at each point, with at least 4 to work towards. You can own your personal development and grow with us whether that's in your career or role
**About You**:
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- We have a reputation for excellent customer service and we really want to meet people who care about customers as much as we do._
You’ll need recent customer service experience to be successful, ideally from a retail financial services environment but this isn't essential. Excellent communication skills and the confidence to talk to lots of different people will be important
You’ll have experience of dealing with more challenging and / or complex customers’ enquiries in a careful and accurate way. and you'll have a positive, flexible attitude and a strong team player
**About The Company**:
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Coventry Building Society has grown into the second largest building society in the UK. We’re a national society, with local values and loyalty, and a caring family ethos.
The best way to judge a company is based on what the people who work there say as we’re rated certified by Great Place to Work from our recent employee survey.
We offer not only fulfilling jobs and exciting career opportunities but a place where everyone can be long and feel proud to work. What makes us such a rich and progressive place to work is the huge variety of people that make up our workforce. We’ve got a whole range of different ways to support you, both in your role and wider well being.
As an employee, we have a great benefits package and your encouraged to take control of your career. We invest in our people, with regular opportunities for training and development. And later, if you’re looking for a new challenge, we actively champion internal progression.
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