Fundraising Call Centre Agent

2 weeks ago


Carmarthen, United Kingdom Cerebra Full time

We are looking for enthusiastic, sociable and energetic call centre agents for our in-house, outbound, fundraising campaigns.

As a Cerebra Fundraising Agent you will communicate with supporters via live chat to provide charity updates and obtain donations. Your efforts will mean Cerebra can carry out life-changing research and we keep providing the services that guide families through their daily challenges and let them know they’re not alone.

**Eligibility criteria**:

- A confident conversationalist and patient listener to get the most from the call, build rapport with Cerebra’s supporters and encourage donations
- An ability to empathise with supporters and families
- Good objection handling skills to respond in a way that alleviates concerns and allows the call to move forward in a constructive and inspiring way
- A ‘can-do’ attitude and self-assured personality to represent the charity in a positive manner
- One year telesales/customer service experience will be very desirable

**Essential requirements**:

- You should live within a 30 mile (approx.) radius of Cerebra head office in Carmarthen.
- Have access to your own mobile phone. This is for security access to our secure systems and you will not incur any costs.
- Good internet download and upload speeds to be able to work from home.

**What we offer you**:

- An hourly rate which meets the National Living Wage. Paid breaks.
- Working from home allowance
- Bonus Scheme
- Flexible, multi-shift patterns over six days
- 29 days annual leave (including bank holidays)
- Provision of IT Kit
- Full training and daily support

Post your CV to: Annaleigh Williams, Call Centre Manager, The MacGregor Office Suite, Jolly Tar Lane, Carmarthen, SA31 3LW.



  • Carmarthen, United Kingdom Job Switch Full time

    As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.We are looking for individuals who are enthusiastic, energetic and...


  • Carmarthen, United Kingdom Welsh Ambulance Service NHS Trust Full time

    The Welsh Ambulance Service NHS Trust is offering an exciting opportunity for you to join the Clinical Contact Centre Team as a 999 Call Handler. The role is an integral link in the chain of life and you will be required to input details speedily and accurately onto a computer system. Listening and keyboard skills are essential. The environment can be...


  • Carmarthen, United Kingdom Voneus Ltd Full time

    Voneus are committed to giving hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city, including homes, businesses, and outdoor sites. We’re proud to be one of the largest **rural** broadband providers in the country, with offices in London, Oxfordshire, Yorkshire, and Wales. **The role**: Based in our Southgate...


  • Carmarthen SA, United Kingdom Clever Park Full time

    As a Customer Agent, you will be the first point of contact for residents, dealing with a wide range of enquiries on the phone and online including requests for council services, making appointments, giving advice on a range of applications and helping people to fill in forms online.*We are looking for individuals who are enthusiastic, energetic and...

  • Admin Assistant

    2 weeks ago


    Carmarthen, United Kingdom Cerebra Full time

    We are looking for an experienced, responsible Admin Assistant to perform a variety of administrative and clerical tasks as well as data entry. The role is entirely based in our Carmarthen office and not suitable for home working. The position plays a vital part of the smooth running of the department and involves a lot of structure, as you will have a...


  • Carmarthen, United Kingdom Hywel Dda University Health Board Full time

    Consultant Anaesthetist with an interest in Intensive Care **Base**: Glangwili General Hospital and Prince Philip Hospital, Carmarthenshire **Salary**: £86,063 - £111,732 per annum Seeking to appoint an enthusiastic motivated Consultant Anaesthetist to support Anaesthetic provision across Critical Care and Theatres at Glangwili and Prince Philip General...


  • Carmarthen, United Kingdom Hywel Dda University Health Board Full time

    Consultant Anaesthetist with an interest in Intensive Care 100-MED-GGH-209 **Base**: Glangwili General Hospital and Prince Philip Hospital, Carmarthenshire **Salary**: £86,063 - £111,732 per annum Seeking to appoint an enthusiastic motivated Consultant Anaesthetist to support Anaesthetic provision across Critical Care and Theatres at Glangwili and...


  • Carmarthen, United Kingdom TSR Legal Full time

    Job Title:Fee-Earning ParalegalConveyancing Location:Carmarthen Salary:Competitive, dependent on experience Looking to take the next step in your conveyancing career?Join a respected high street law firm in the heart of Carmarthen with deep community roots and an outstanding local reputation. Whether youre an experienced Paralegal ready for more...


  • Carmarthen, United Kingdom Hywel Dda University Health Board Full time

    This post is a full time permanent post, however part time hours would be considered. To support the delivery of Hywel Dda University Health Board’s busy single point of contact service; The Communication Hub. Working within the Communication Hub, Support Clerks are responsible for efficiently responding to and processing queries from the Hywel Dda...


  • Carmarthen, United Kingdom Hywel Dda University Health Board Full time

    Specialty Doctor in AnaestheticsHywel Dda University Health Board is seeking enthusiastic and motivated Specialty Doctors in Anaesthetics to support Anaesthesia provision across Theatres and Critical Care at Glangwili and Prince Philip General Hospitals in Carmarthenshire. The role will work across both Theatre and Critical Care locations and includes an...