Sales Administrator

3 days ago


Telford, United Kingdom Pertemps Black Country Perms Full time

We are looking for a Sales Administrator to work for a family established business based in Telford, you will be working as part of a small team at our Telford Head Office and reporting to the Sales Service Manager. The objective of the position will be to deliver first class professional customer service, using a range of communication methods to ensure customer orders, enquiries, payments and complaints are resolved promptly and effectively promoting customer satisfaction. Role and Responsibilities: - Deliver first-class customer service - Ensure all telephone calls are answered within a set me frame, dealing with telephone requests - from our network of customers - Provide quotations to new and existing customers - Order management - ordering goods from suppliers, liaising with customers regarding orders and - deliveries, arranging transport, managing faulty or damaged goods reports, creating pro forma invoices - Respond to written enquiries and complaints in a professional and timely manner - Be an enthusiastic advocate for Viessmann products and brand, using product knowledge to build - relationships that enhance customer experience and loyalty - Support the Sales Service Manager with any other administrative duties - Ability to organise, plan and prioritise with attention to detail - A proactive approach to building relationship internally & externally - Excellent communication skills and telephone manor - A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit - A natural listener and problem solver who is both empathetic and patient - Able to remain calm when dealing with emotional, difficult or distressed customers - Quick and accurate keyboard skills and experience of using databases In return the company will provide the following benefits. " Salary - £20,500-22k pa " Annual bonus of £2800k pa based on company performance " Generous pension scheme " Death in service benefit and private healthcare options " On site free car parking " Wellbeing & EAP programmes " 25 days annual holiday (Excluding bank holidays)


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