HR Administrator

The Opportunity

Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses.

Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business.

Join Shawbrook because you:

- Want to help us deepen our industry sector knowledge, combining technology alongside the best banking brains.
- Want to build a bank for the future and be part of our digital transformation journey that will enable customers & businesses to thrive.
- Want to continue to grow professionally. We encourage you to grow and be the best version of yourself.
- Care about sustainability? We want to be better for our people, environment, and society.
- Bring passion and enjoyment to your work. You’ll work hard but you’ll have fun too.

The Role & Responsibilities
- Actively support on boarders keeping in touch throughout the first 90 - 180 days. Following up on probations with managers and escalating the requirement for extensions and/or performance plans with the HR Adviser
- Support key processes within the Employee Lifecycle such as Family Leave requests, probations etc
- Supports the HR SMEs with the delivery of any cyclical HR activities, including Performance & Compensation Planning
- Day to day management of HR approvals related to workflows within SAGE people such as job titles and org changes
- Support of the Resource Needs process to ensure all roles are aligned to the resource plan
- Support ER activity for the Group including disciplinary, grievance, absence etc.
- To monitor and respond to employee queries raised through the AskHR mailbox
- Supporting questions around HR operational processes/policy and payroll queries
- Referring issues/questions to other HR colleagues for support where required, managing the response to the query to ensure timely response
- Provide payroll administration support as part of the management of the monthly payroll, including supporting processes such as data provision and the validation of outputs from 3rd Party provider
- To provide support in production of all standard correspondence and letters
- To provide administrative support as required to the whole HR team
- Manage the LMS system and support the L&D Adviser with administration, queries, bookings, and reports relating to adhoc & regulatory training and inductions
- To educate the employees and line managers as to how they can support themselves though HR Hub self-service, AskHR and other HR systems
- Identify and support opportunities to enhance and automate HR operational processes
- Responsible for on-going improvement of HR process & the management/ownership of letter templates, ensuring the employee experience is consistent across the business
- Identifying opportunities for improvements and automation of processes to enhance efficiency and effectiveness of HR team
- Compiling and updating employee records in line with document retention and data privacy policies
- Ensure integrity of the data held on HR systems and support with reporting and development activities
- Ensure the HR Hub is aligned to the OD of the business and that all people data is accurate and timely

The Person
- Experience working within a confidential and busy environment, dealing with sensitive information in a timely manner
- Strong customer service and communications skills
- Experienced in advising on general policy and practice
- Experience of supporting in house payroll and/or an outsourced payroll provider
- Proven admin office skills experience, with a good attention to detail
- Good understanding and knowledge of MS Office suite - Excel, Word, Power-Point
- HR System Database experience
- To succeed in this role, you will need to be proactive, methodical, and able to work on your own initiative, staying calm in pressured situations and working to tight deadlines
- Attention to detail and discretion are key in this role due to the sensitive nature of our data and systems
- You must be approachable, enthusiastic, and able to relate to people at all levels of the organizations to deliver a great service to our employees
- Customer centric mindset

Reward

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a p