Customer Service Advisor

**Main Scope of Role**

The Main scope of role focuses on supporting of the day-to-day operations of a busy lighting company. The role will provide day to day customer support across these key business areas over the phone and electronically, whilst supporting a selected regional area and the associated sales managers within it. A very fast paced role, ideal for someone who thrives from a varied workload.

**Key Result Areas**

**Sales Support**
- Providing customer support to to customers and supporting the external sales division.
- Providing customer quotations on request.
- Provide customer base information on stock positions and scheduled deliveries on request.
- To investigate order issues and provide effective resolutions.

**Customer Focus**
- Maintain customer database for open accounts.
- To process customer orders received across different customer platforms on Ansell’s internal system and provide feedback on outstanding orders.
- To provide essential documentation including advice notes and commercial invoices to adhere to internal processes.
- To liaise with couriers and international warehouse for status updates.
- To liaise with Area sales managers across all departments to provide updates where applicable.
- Maintaining excellent Customer relations.
- Responding to Customer Enquires & Complaints in a timely manner.

**Internal Communications**
- Communicating with Supply Chain and production regarding products to fulfil orders.
- Follow the returns procedure by communicating directly with the customer and the Ansell Returns Dept to ensure all returns are managed in a timely manner with the correct documentation.
- Identify process gaps and willingness to make recommendations.

**Customer Account Support**
- Liaising with internal credit control highlight accounts that require attention.
- Communication with customer accounts that have outstanding invoices / invoice queries.

**General**
- Ability to work on own initiative and manage own workload
- This list is not exhaustive and may change to meet the needs of the business
- Note - The information detailed above highlights key areas of the position but is not necessarily the exhaustive list of every responsibility._

**Ansell Lighting**

**PERSON SPECIFICATION**
- A good level of general and further education.
- Customer Service Qualifications.

**Experience**
- Customer service approach and experience.
- Customer sales.
- Customer accounts.
- Order / quotation processing.
- Chasing outstanding customer payments / invoice queries.
- Experience of working within a Lighting organization.
- An understanding of the Lighting Industry.
- Commercial invoicing.
- Arranging collection of goods in another country.

**Skills and Knowledge**

Excellent computer skills:

- Excel, CSV files
- PowerPoint
- MS Teams
- Previous account management experience.

**Personal characteristics and behaviours**
- Good communication skills with the ability to problem solve.
- Able to fluently communicate and read Spanish Language.
- Ability to work on own initiative and manage own workload, and to work within given deadlines.
- Somebody with a proactive attitude and a willingness to learn and progress in their role as the business develops.
- Someone with an outgoing confident personality.
- Able to work independently as well as within a team environment.

**Miscellaneous**
- Committed to learning and self-development.
- Desire to continue to learn and grow with an ever-evolving industry.

**Salary**: £20,500.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- Store discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Warrington: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Warrington