Modern Workplace Specialist

1 week ago


Nottinghamshire, United Kingdom LTS Resourcing LTD Full time

Our client is a well-established Global organisation urgently seeking a Modern Workplace Specialist to join their team on a 9 months fixed term contract - remotely based / working from home flexibility.

**Key responsibilities as the Modern Workplace Specialist include but not limited to**:

- Drive continuous technical improvement of the MW service portfolio, scope and satisfaction scores
- Contribute to global MW technology selection, policies, standards, implementation and enforcement
- Responsible for contribution to MW architecture definition, maintenance, product/service R&D and strategy
- Assist with the planning and deployment of MW security measures
- Input on requirements development and analysis, solutions and component technical definition, planning of integration and technical implementation of solutions
- Support project teams, acting as a Subject Matter Expert (SME), by providing overall expertise and guidance on MW related aspects of technology product, architecture, design and implementation
- Contributor for Incident and Problem Mgmt. plus Service Requests to meet objectives to documented SLA/T(s) and measurable KPI(s).

**Key skills & experience required as Modern Workplace Specialist**:

- 3+ years of working within a multi-national organisation with relevant experience in Modern Workplace/End User Support
- Must have hands-on experience in large-scale 24/7 enterprise environments hosting 000’s of users, complex systems, multiple cloud services and business locations
- Technical understanding of Microsoft end user/MW technologies: Windows desktop and server (AD, DNS, DHCP), Office desktop apps, Office365 with EMS and associated scripting, Exchange, Teams, SharePoint, Citrix/RDS
- Office Audio-visual and printing


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