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Customer Service Advisor Team Leader

2 weeks ago

Cambridge, United Kingdom White Stores Limited Full time

**Customer Service Advisor Team Leader**

**Sawston, Cambridgeshire**

**Monday to Saturday
- 8.30am - 5pm**

**Sunday - 10am - 4pm**

**21 days holiday pro rata plus Bank Holidays**

**Salary: £35,000**

Are you ambitious, accountable, enthusiastic, and show initiative?

Do you enjoying helping people and do you have a natural ability to show empathy and understanding?

This is the ideal role for a proven Customer Service Advisor to advance their career with one of the leading outdoor living companies in the retail space.

You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms.

**About Us**

For more than 15 years, White Stores has been a trailblazer in the garden furniture industry, bringing our values, ambitions, and passion for products into the fold. Challenging the status quo, White Stores has become an award-winning retailer that has put our customers at the heart of what we do, giving life to a vibrant, growing business.

This rapid growth has led to the formation of HWC Logistics, which is part of the White Stores Group. At HWC, we specialise in providing end-to-end third-party logistics, storage and fulfilment solutions that are facilitated by industry-leading technology, and people that care. Using our expertise and detailed knowledge, we strive to be efficient, progressive, and dynamic.

Based in a modern, 240,000 square foot warehouse just south of Cambridge, we’re giving you the chance to join a company that cares about their products, customers and most importantly, you. While it’s an exciting time to join HWC, we’re always looking towards the future, with plans to scale up our logistics solutions to external customers, too.

Due to our rapid growth and current expansion, we are now looking for a Customer Service Advisor to join us at our Sawston office as part of our Customer Service team.

**Perks**

Cycle to work scheme, Gym discount, Staff discount, Employee of the month nomination scheme (monetary reward and company recognition) Ladies Breakfast, Football (staff clubs) Table tennis, Employee Assistance program

**The Benefits**
- 21 days’ holiday pro rata plus Bank Holiday
- Pension
- Paid OT
- Casual dress

**Your Role will include**

The job role will include but is not limited to:

- Complaint handling - You must resolve a customer issue and follow this until the customer is fully satisfied.
- Processing Sales Orders - Consumers spend a high value sum of money and want to discuss their needs with us first.
- Answering phone calls - You will be leading a call centre during the day. Although you will not be the first port of call, you would be expected to answer calls during peak times.
- Offering Solutions - To take the lead on customer contact and ensure all team members actively seek to resolve problems and issues in a well-timed and efficient way.
- Maintain a high level of product knowledge - You will need to ensure both yourself and your team have strong product awareness.
- Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business

**About You**

To be considered as a Customer Service Advisor Team Leader, you will need:

- Leadership - Training and motivating a team is essential to leading a successful customer service team.
- Organisation - When speaking to many customers you must be able to understand and manage your time effectively and in a professional manner, so all customers are kept up-to-date.
- Multitask - You must be able to multitask and work in a fast-paced environment.

Other organisations may call this role Customer Care Rep, Customer Care Advisor, Customer Care Officer, Customer Resolutions Officer, Customer Resolutions Assistant, Contact Centre Representative, Contact Centre Officer, Contact Centre Advisor, or Customer Aftercare Advisor, Sales Advisor, Call Centre Operative, Call Centre Advisor, Sales Rep, Sales Executive, Inbound Sales Associate, or Inbound Sales Executive.

At HWC, we’re not just a logistics company, we’re a progressive company with a difference. The difference? Our people. We believe in creating an environment that is inclusive and one that provides equal opportunities to everyone.

Every day we strive to be better, and we continue to grow HWC on the foundation of our values. One of our values is empowering our people and embracing diversity. No matter who you are, or where you’re from, at HWC you can be part of the team.

**Salary**: £35,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Day shift

Ability to commute/relocate:

- Cambridge, CB22: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising: 1 year (preferred)
- Customer Service: 2 years (preferred)

Work Location: One location