German Support Operator

2 days ago


Reading, United Kingdom executive careers Full time

**Main Goal**

To receive and log all first line technical queries and requests on the service management from internal, external, direct and indirect customers in German.

**Responsibilities**
- To handle all first line technical queries relating to hardware and solutions
- To take ownership of Key Account as a single point of contact for Account managers and Partners
- To provide support and resolve issues over the phone
- To escalate any unresolvable issues to the appropriate second line support
- To diagnose and request the despatch of spare parts via Service Operations Administration when required
- To diagnose and log incident tickets on the incident management system and escalate to appropriate resolver group (return to base, exchange, etc)
- To request field service call via Scheduling Coordination
- To log all queries via incident call management systems, updating call status where appropriate and closing calls once actions are complete
- To process toner orders checking requirement using available monitoring tools
- To observe and adhere to the set service levels agreed
- To monitor call status and chase / escalate any outside of SLA for resolution
- To highlight and report on any areas of improvement
- Any other tasks as directed

**Knowledge Experience & Skills**
- Experience of Service Desk essential Fluent German speaker
- Great telephone handling
- Excellent communicator & able to operate in busy service environment



  • Reading, United Kingdom Wade Macdonald Full time

    Accountant – German SpeakingLocation: Remote working  Salary: £40,000 – £50,000 per annum, Plus 20% Bonus and Study Support if Required About the Client: A well-established organisation within the Technology sector, this company operates across multiple international markets and continues to grow steadily. They are committed to creating a diverse and...


  • Reading, United Kingdom Wade Macdonald Full time

    Accountant – German Speaking Location : Remote working Salary : £40,000 – £50,000 per annum, Plus 20% Bonus and Study Support if Required About the Client A well-established organisation within the Technology sector, this company operates across multiple international markets and continues to grow steadily. They are committed to creating a diverse and...


  • Reading, United Kingdom Language Matters Full time

    Our client, an innovative technology company, is urgently seeking an Account Executive with fluency in German and English for their expanding EMEA support team. Dealing with clients in the DACH region directly, you will be responsible for the internal andexternal communication with clients, customer service, logistics, order management, account management,...


  • Reading, United Kingdom Concept Resourcing Full time

    Are you Fluent in German? Have you Service Desk Team Leader experience? Are you commutable to Reading or Hemel Hempstead? (Hybrid working) This a fantastic opportunity to join a superb organisation at the forefront of technology **Main Role** To provide day to day supervision and support of the Level 1 Incident Operator, Partner Support, Customer Care...


  • Reading, United Kingdom IT Talent Solutions Ltd Full time

    German Speaking Application Support / Software Support Analyst required for my **fully remote** role. The client is based in Reading but this role can be fully remote. £23-35K My client does offer parking and is close to the train station if you wish to come to the office. This role will be a permanent 1st line technical / business support role supporting...


  • Reading, United Kingdom opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. This position reports directly to our Sr Director of Implementation and Customer Care based in...


  • Reading, United Kingdom RH Full time

    OverviewAs a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home...


  • RG Reading, RG United Kingdom Wayman Learning Trust Full time £40,000 - £60,000 per year

    Wayman Education is looking for a German Teacher to work in an Outstanding School starting in January on a full-time basis. The school is in Reading and is looking for someone who can teach German to KS5. The school is accepting applications from both German Teachers with experience and ECT's.*German Teacher role starting in January*Outstanding graded...


  • Reading, United Kingdom German Villarreal, Financial Advisor Full time

    Join to apply for the Maintenance and Compliance Team Leader role at German Villarreal, Financial Advisor Reading, Berkshire Sellick Partnership are currently recruiting for a Maintenance and Compliance Team Leader to join a Berkshire-based Housing Provider on a permanent basis. £31,000 - £35,000 per annum Full time, 37 hours per week Permanent Daily...


  • Reading, United Kingdom Wade Macdonald Full time

    A leading UK recruitment company is seeking an Accountant fluent in German for a remote role. The position involves managing Accounts Payable and Receivable, daily bank reconciliations, and supporting financial reporting. Ideal candidates will have experience in a fast-paced environment and proficiency in ERP systems. The company values professional...