Assistant IT Support

1 day ago

Shepton Mallet, United Kingdom British Solar Renewables Full time

At **British Solar Renewables (BSR)**, were looking for an Assistant IT Support Engineer to be a key player in our IT team, helping to keep our business running smoothly. Youll be one of the first points of contact for our employees, delivering excellent support and ensuring our IT systems are reliable, secure, and efficient.

This role is perfect for someone with a **can-do attitude**, strong troubleshooting skills, and a passion for delivering exceptional service. If you enjoy **solving tech challenges, working with the latest technologies, and making a real impact**, this could be the role for you

**What Youll Be Doing**:

- Providing technical support by diagnosing and resolving IT issues for employees across the business.
- Logging and managing support tickets, ensuring timely resolution in line with IT procedures.
- Using **Microsoft Intune** to deploy and manage Windows 11 desktops and laptops.
- Managing user accounts and permissions in **Active Directory**.
- Assisting with IT inductions for new starters.
- Troubleshooting and maintaining printers, laptops, and other office hardware.
- Tracking IT assets and ensuring efficient use of hardware and software licenses.
- Supporting the IT Systems Administrator with upgrades, rollouts, and new technologies.
- Liaising with third-party vendors to resolve hardware and software issues.

**What Were Looking For**:

- **Problem Solver** You love tackling IT challenges and finding creative solutions.
- **Tech Enthusiast** You stay up to date with the latest IT and cybersecurity trends.
- **Great Communicator** You can explain technical issues in a clear and friendly way.
- **Organised Multitasker** Youre able to juggle multiple tasks and prioritise effectively.
- **Team Player** You enjoy working with others and have a proactive, can-do attitude.

**What Youll Need**:

- Educated to AS Level, BTEC, NVQ Level 3, or equivalent.
- Experience troubleshooting and diagnosing IT issues.
- Basic knowledge of Active Directory and Microsoft Intune is a plus.
- A willingness to learn, develop, and grow in an exciting and evolving IT environment.

**What you'll get from BSR**:

- Monthly social events, such as team lunches, breakfasts, volunteering and a Christmas and Summer party.
- Our Hybrid Working Policy allows you to work from home up to three days a week.
- Enhanced maternity, paternity and adoption policies.
- An annual bonus scheme which rewards you for all of your hard work.
- A referral scheme for when you refer someone to work at BSR.
- Supporting you beyond work with our Employee Assistance Programme offering 24/7 support.
- BSR will fund one professional membership per annum.
- 25 days of annual leave, plus bank holidays, with the option to roll over up to 5 days.
- Long Service Recognition Scheme
- Private Health insurance after completion of 3-month probation period.
- Life insurance
- Pension

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