Administrator
5 days ago
**Who are we?**
Smiths (Gloucester) Ltd is a family run business owned and run by the Smith family since 1982. Smiths has grown from a single owner-operated plant hire company to a multifaceted group with family values still firmly at the heart of each project undertaken. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse and Tewkesbury we operate predominately across the South-West of England. We specialise in Construction, Waste Management, Plant Hire, Demolition and Transport operations.
**What we are looking for**:
If you're a great communicator with a can-do attitude and love keeping things organised, this is the right job for you
**Hours**:
Monday-Friday - 8.30-5.30pm
Saturdays (one in four) - 8am-12pm
Based from our **Gloucester Office (GL2 7NG)**
**Salary**: £28,000
**Responsibilities for the job role**:
- Work closely with both the Sales and Administration teams to ensure our customer service consistently hits the mark.
- Prepare reports and provide key updates for the Collections Customer Service Manager and Sales team to support informed decision-making.
- Handle the administration of customer communications, including service updates.
- Develop and keep customer records up-to-date, ensuring accuracy and accessibility.
- Assist the Operations team in matching customer site details and services with the appropriate operational routes and vehicles.
- Generate and send Duty of Care documents, follow up on payments from cash customers, and track the return of required forms.
- Tackle invoice queries and process credit requests as directed, supporting final authorisation by your Line Manager.
**What can we offer you?**
- Life Assurance Scheme
- Free on-site Parking
- Corporate gym membership discount
- Staff discount on group services (50% on skip hire and discounts on further group services)
- Be part of a family run business
- Progression opportunities
- Unlimited access to mental health support
- Employee Assistance Programme
**What are our core values?**
If these values align with yours you are in the right place
Honesty - We believe that honesty in all matters is the best policy.
Family values - We operate as a family unit with high moral standards, discipline and respect.
Hardworking - We are certain that nothing is impossible if you work hard enough at it.
Reliability - We pride ourselves on not letting people down and being true to our word.
Environmental sustainability - We aim to minimise the impact that our company has on the environment by reducing emissions and waste, and recycling a large proportion of our waste (90% plus). We truly believe in a greener future for generations to come.
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