Caseworker Eo

EO Caseworker, Croydon " Time management " Organisational and prioritising " Team working " Decision making " Working at pace, delivering against deadlines and quality targets " Excellent customer service " Developing and maintaining good working relationships to deliver what is required " Being flexible and receptive to organisational change " Providing general administrative support to individuals and teams In addition to this, EO's will have the following responsibilities: - Having responsibility for effective personal and team delivery - Delivering against timeliness and quality targets, providing excellent customer service - Developing and maintaining good working relationships with customers and both internal/external stakeholders to deliver what is required - Managing team inboxes and drafting responses to correspondence and complaints - Articulating complex decisions in a concise, clear manner verbally and in writing - Effective management of a complex caseload - Supporting colleagues to deliver performance of a high standard - Being flexible and receptive to implementing change If posted to a management role (for example a Team Leader position) you may also be required to: - Lead teams to provide the best possible service to our customers and stakeholders - Supporting staff in the development of their knowledge and skills - Manage individuals in line with Home Office policies linked to Attendance, Conduct and Performance - Manage the workflow of an operational team EO: Essential criteria: - Use of Microsoft Packages, including Word, Excel, and Outlook - Can work independently and as part of the team - Strong written and oral communication skills - Ability to work under pressure and to strict deadlines Desirable criteria: - Experience of casework or working in a casework environment - Experience of inbox management and dealing with customer correspondence - Experience of line management - Experience of using management information to monitor performance - Experience of working with external stakeholders Key Deliverables Virtual/face-to-face training will be delivered, and on-line/peer/manager guidance will be provided. EO Caseworkers will undertake Caseworking on more complex cases that are beyond the capability expected of the AO Caseworkers and will also work to daily targets and performance will be monitored against quantity produced as well as the quality and accuracyof decision. EO Caseworkers may also be required to manager AO workers.