Head of Nursing

**Head of Nursing (Pagination)**

**Location**:Flexible, hybrid working (and will be required to attend the Southport office when required)

**Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.**

**Purpose of role**:
To manage and lead the MLS Nurse Pagination Teams working alongside the Head of Nursing Services Lead to oversee the day-to-day running of this business area to ensure MLS provides and efficient quality service and product to all customers.

**In return Fletchers can offer**:

- Competitive salary
- 35 hours working week
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards

**Medical Law Service part of Fletchers Group Solicitors**:
Medical Law Service part of Fletchers group is a rapidly growing law firm specialising in personal injury and clinical negligence law. We have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in the North-West of the UK, our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

**Main Responsibilities for the role**:

- Provide strategic leadership and operational management for the nursing pagination teams ensuring high quality standards of product delivery.
- To monitor & manage business performance against KPIs and product delivery SLAs with the provision of performance MI to Director of MLS and wider Fletchers Group.
- Work with Managing Director of MLS, HoD Nursing Services and Finance Business Partner to ensure accurate budgeting and forecasting.
- Ensure annual budget targets are achieved.
- Assist in monthly reporting of business area performance re KPIs and financial targets to MD of MLS and Fletchers Executive Committee (Ex Co.)
- Work alongside the HoD Nursing Services and Team Leaders to ensure consistent ways of working through the business.
- Work alongside the HoD Nursing Services to manage growth of the nurse teams.
- Promote and assist with implementation of evolving AI tools across the business.
- Manage and support all in team, fostering a culture of continuous improvement and professional development.
- Ensure all products are to required high standard and completed within agreed SLAs.
- Highlight areas of training and development needed by withing team and ensure these are delivered.
- Revise and/or formulate policies and promote their implementation.
- Assist in managing relationships/agreements with internal and external partners.
- Evaluate overall performance by gathering, analysing, and interpreting data and metrics.
- Ensure that MLS remains compliant by conforming to established operational regulations.

The above list is not exhaustive of any other tasks, which may be required.
- Proven experience in managing and leading nursing teams at a high level, ideally within the NHS.
- Registered nurse with relevant qualifications and professional registration.
- Strong leadership and team management experience
- Excellent communication and interpersonal skills.
- Proven successful track record of understanding business requirements and the key performance MI required to support ongoing business improvement & business continuity.
- Critical thinking and Strong analytical skills with the ability to collect, organize, analyse, and disseminate information with attention to detail and accuracy
- Ability to work collaboratively with diverse teams and influence stakeholders.
- Proficiency with Microsoft Office package, including advanced level knowledge of Excel