German Speaking Customer Care Executive

2 weeks ago

Edinburgh, United Kingdom Search Consultancy Full time

German Speaking Customer Care Executive - Tour Operations - Hybrid
Job Profile:
We're looking to have a chat with people that are fluent in German and English as we are currently working with a fast growing award winning company in the City Centre of Edinburgh who are looking for staff to operate leisure group tours coming from Europeto the UK.
The company offers a competitive salary along with a discretionary company bonus scheme and benefits package. Genuine training and progression opportunities and also Hybrid working.
You will be working in B2B sales environment dealing daily with overseas tour operators and travel agents and liaising with UK suppliers such as hotels, transport companies, visitor attractions and account handling each group making sure they are getting thehighest standard of service.
Duties and responsibilities:

- Provide the full Account Handling/Customer Services function for leisure groups. The key to this is to ensure that groups are being operated to the highest customer care standard. Timely and professional communication with clients. Meeting deadlines, optimizingmargins and while operating a large volume of groups in multiple markets.
- Margin optimization through upselling.
- Full utilisation of the Tourplan NX to generate all client and supplier communication, also ensuring that the confirmed proposal is accurately reflected in Tourplan thereby facilitating a smooth and accurate accounting process.
- Develop and maintain sustainable relationships with clients and suppliers.
- Developing relationship with guides and securing guides to each leisure group.
- Quoting of ad hoc group and series business as and if required.
- Meeting/visiting clients as appropriate and if required.
- Participation in the 24 hour on
- call rota for UK leisure groups.
Skills and experience required:

- Tour Operator Experience
- Good knowledge of the UK-wide tourism industry products essential
- Fluency in English and German (oral & written) essential
- Passion for customer service
- Very good knowledge of MS Office.
- Tour plan NX knowledge a distinct advantage - Training will be provided
- Good organisational skills essential
- Team player that is able to work in a busy environment is essential

**Benefits**:

- Hybrid working
- Annual leave 21 days per annum (pro-rata) in addition to statutory public holidays
- An extra day at Christmas period and Good Friday (Ireland)/Easter Monday (Scotland) as paid holidays.
- A day's annual leave for your birthday
- Subsidized social events
- Wellness programmes
- Leave an hour early on the last Friday for the month
- Company pension
- Private medical insurance
- Opportunities for career development/progression

  • German Speaking Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Search Consultancy Full time

    German Speaking Customer Service Edinburgh (Work from home options) Salary - £25000 Working from home - however you must be able to attend training on site in Edinburgh Airport, additionally the role could return to the office. What you'll get up to: To give you an idea what to expect, you'll be: Our clients has a new exciting opportunity looking for...

  • German Speaking Customer Service Advisor

    2 weeks ago

    Newbridge, City of Edinburgh, United Kingdom Search Full time

    German Speaking Customer Service Coordinator Full Time Temp to Perm Edinburgh Hybrid £26,000 - £28,000 Your role will involve; * Managing customer orders and working closely with logistics * Handling phone calls and emails internally and externally * Maintaining relationships with carriers and customers * Solving issues quickly and efficiently What do...

  • German Speaking Customer Service Advisor

    7 days ago

    City of Edinburgh, United Kingdom Search Consultancy LTD Full time

    OverviewJob Title: German Speaking Customer Service AdvisorLocation: EdinburghSalary: £25,800 per yearEmployment Type: Full Time, PermanentJoin our client, a global industry leader, as a Customer Service Representative and become a key player in their dynamic team. You\'ll be at the forefront of managing the complete customer journey with efficiency and...

  • Looking for German Speaking Locals in Edinburgh

    2 days ago

    Edinburgh, United Kingdom Lokafy Full time

    We are looking for locals/ natives who want to share their love of the city with travelers. You can be a local or a student or an expat who has been living in the city for a duration enough to know the ins and outs of **Edinburgh.** **What you will be doing**: Meeting with individuals or a small group of travelers( sometimes up to 6) and show them around...

  • Customer Success

    4 days ago

    Edinburgh, United Kingdom Trip.com Full time

    Job Description **About Us** - We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every...

  • German-speaking Customer Support Specialist

    2 days ago

    Edinburgh, United Kingdom UserTesting Full time

    UserTesting® was founded in 2007, crossed $100M in revenue in 2020, and began trading under USER on the NYSE in 2021. The company is headquartered in San Francisco, California, with regional offices in Atlanta, Edinburgh, and Singapore. A trusted company by top brands for 14+ years, UserTesting has over 2,500 customers in 45 countries including more than...

  • Customer Service Advisor

    2 weeks ago

    Edinburgh, United Kingdom Trip.com Full time

    Responsibility Role Overview We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market. The standard working pattern will be 37.5 hours per week. You will work shifts on a rotation basis including weekends and public holidays. Core Responsibilities -...

  • French Speaking Customer Care Executive

    2 weeks ago

    Edinburgh, United Kingdom Search Consultancy Full time

    French Speaking Customer Care Executive - Tour Operations - Hybrid Job Profile: We're looking to have a chat with people that are fluent in French and English as we are currently working with a fast growing award winning company in the City Centre of Edinburgh who are looking for staff to operate leisure group tours coming from Europeto the UK. The company...

  • Italian Speaking Customer Care Executive

    5 days ago

    Edinburgh, United Kingdom Search Consultancy Full time

    Italian Speaking Customer Care Executive - Tour Operations - Hybrid Job Profile: We're looking to have a chat with people that are fluent in Italian and English as we are currently working with a fast growing award winning company in the City Centre of Edinburgh who are looking for staff to operate leisure group tours coming from Europe to the UK. The...

  • Spanish Speaking Customer Care Executive

    5 days ago

    Edinburgh, United Kingdom Search Consultancy Full time

    Spanish Speaking Customer Care Executive - Tour Operations - Hybrid Job Profile: We're looking to have a chat with people that are fluent in Spanish and English as we are currently working with a fast growing award winning company in the City Centre of Edinburgh who are looking for staff to operate leisure group tours coming from Europe to the...