Helpdesk Administrator

We have a fantastic opportunity to join our customer help desk team at Service 2We are experiencing significant growth across the business which makes this an exciting time to join us on our adventure.

We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to handle our customer queries, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction.

We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

**Key responsibilities**
- Have a clear and professional telephone manner.
- Respond quickly and efficiently to incoming telephone in line with client service levels.
- Accurately record details of the caller, problem and severity and ensure that the Helpdesk Lead is aware of situations which could develop into issues and impact the client.
- Attention to detail when obtaining and inputting information.
- Dispatch calls to engineers and vendors in timely manner with accurate details recorded in the job with correct priority and processes followed.
- Ensure you are utilizing key documents and materials to accurately dispatch.
- Be proactive and driven in ensuring an excellent customer journey is provided.
- Understand procedures and processes and operate them to the required standard.
- Handling Customer Queries in a polite and professional manner
- Liaising with internal departments to resolve customer queries
- Raising Invoices & Quotes

**Essential**
- Ability to provide outstanding levels of customer service.
- Experience of working in a busy team; driven to achieve personal, team, and business goals
- Good organisational skills/ Ability to prioritise workload
- Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn
- Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
- Strong team player

**Desirable**
- Good level of computer literacy including Microsoft
- Proficiency of using Office and CAFM systems
- Excellent writing skills with the ability to use clear, concise language specific for the purpose and audience
- Previous experience of working in a customer helpdesk capacity

Hours are 8:30 - 17:00 with a one hour lunch break

**Job Types**: Full-time, Permanent

Pay: £15,000.00-£24,000.00 per year

Additional pay:

- Yearly bonus

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person