Travel Coordinator

4 days ago


Manchester, United Kingdom Destination Sport Full time

**Travel Coordinator**

**Inspiresport**

**This hybrid role is based in our Manchester office, so you must live within a commutable distance.**

Due to an exciting time of growth we are now looking for an experienced **Travel Coordinator** to join our Manchester based operations team, operating the delivery of tours, ensuring exceptional customer service and seamless coordination across all stages of the tour experience.

**No two days are the same, but on a typical day you will**
- Take a hands-on approach to running customer service elements of tours, when a business need arises
- Ensure high levels of customer satisfaction through proactive communication with clients
- Promote the addition of ancillary sales to bookings, and manage communication to supplier team
- Assist in implementing operational processes that ensure safety, efficiency, and quality
- Liaise with clients to understand their needs and tailor tour packages accordingly
- Monitor feedback and service metrics to drive continuous improvement
- Ensure compliance with safeguarding, travel regulations, and health & safety standards
- Handle escalations and resolve issues quickly and professionally
- Report on tour performance, customer feedback, and operational KPIs to operation managers
- Collaborate with the operations department as a whole and across the departments/businesses
- Resolve service issues and ensure timely delivery of all tour components
- Work on ad-hoc projects and improvements to the operational processes
- Have working experience in travel logistics (sports travel highly advantageous)
- Be customer service focussed with a solutions driven mindset
- Have a passion for sport and travel
- Demonstrate understanding of safeguarding & compliance in youth travel
- Possess strong organisational skills and attention to detail with the ability to work across multiple tours
- Demonstrate outstanding communication skills both written & verbal
- Be able to work under pressure & drive robust decisions whilst problem solving
- Have the ability to manage multiple projects & stakeholders simultaneously.
- Be computer literate with strong IT & systems use: especially Microsoft packages & CRM systems
- Be able to occasionally travel both domestically & internationally for work purposes

**So if you have a passion for sports, and are looking for your next challenge, take a look and get in touch we'd love to hear from you



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