Customer Service Associate Ii-business

**Customer Service Associate II-Business - 18 Month FTC | Account Support/COBD | Gateshead**

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open - winning and failing as one.

We’re looking for a **Customer Service Associate II - Business** to join our ever-evolving Account Support/COBD team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

**About the team**

The Worldpay for Business KYC/CDD team are responsible for assessing all requests from merchants to change bank account details or their legal entity after they are boarded against our policies and procedures to help prevent fraud, financial crime, money laundering and terrorist financing. The team prides on delivering excellent levels of service and quick turnaround times for merchant requests.

**What you’ll own**

As part of the Account Support team, you will act as the primary point of contact to existing merchants who are wishing to change their bank account, their legal entity, or their company ownership.
- Understand the policies and procedures in relation to changing bank account details and entities.
- Support the achievement of service level agreements, call handling times, after call work and other KPIs.
- Manage escalations from internal and external partners to ensure customers are serviced as quickly as possible, whilst ensuring we remain compliant.
- Manage personal workloads to ensure queues of work are dealt with in a timely manner.
- Able to investigate and resolve queries in relation to changing of bank account details and legal entities.
- Escalate cases, and red flags, as required to senior associates and managers for further assessment.
- Support your peers with their queries on an as-needed basis.

**Where you’ll own it**

You’ll own it in our _Gateshead location, _our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

**What you bring**

As a member of our Account Support Team, you will play a vital role in ensuring our customers receive excellent service and we also meet our internal policy and legal and regulatory obligations. You will work as part of a team to ensure we service our customer’s requests as quickly as possible, whilst ensuring all internal policies, procedures and risk criteria are met.
- Excellent Analytical Skills
- Strives to get things right first time, every time.
- Communicates ideas both verbally and in written form in a clear, concise, and professional manner.
- Acts in a professional manner, with a positive and enthusiastic ‘can do’ attitude.
- Looks for efficiencies that could support your colleagues and business skills managing multiple tasks.
- Ability to work autonomously along whilst being a good team member.

**Curious** - You ask the right questions, listening and learning to get better every day.

**Accountable** - You never stand still, never settle. You work at pace to achieve your goals.

**Inclusive - **You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

**Worldpay perks - what we’ll bring for you**

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.
- A competitive salary and benefits.
- Time to support charities and give back to your community.
- Parental leave policy.
- Global recognition platform.
- Virgin Pulse access.
- Global employee assistance program.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunity
- A broad range of professional education and personal development possibilities.
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community

**What makes a Worldpayer**

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.
- ** Curious. Humble. Creative**. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger imp