Client Services Specialist

**The company**

Towergate Health & Protection is an award winning independent intermediary specialising in health, protection and wellbeing. Our team of dedicated expert consultants support more than 15,000 businesses and over 50,000 individual customers worldwide to ensurethey have the right solution for them.

We are committed to providing our customers with expert advice, and we’re delighted to have achieved industry recognition for this. We were immensely proud to be crowned **Adviser of the Year** for an unprecedented third consecutive year at the Health Insurance & Protection Awards 2021, and we achieved **Gold** accreditation from the Investor in Customers (IIC) assessment in 2021 in recognition of our service excellence and our commitment to understanding and meeting the needs of our customers.

Our people are key to the continued success of our business. As a result, we provide an inclusive, dynamic working environment where development and opportunity go hand in hand.

If you are an enthusiastic, motivated individual searching for a role that offers genuine potential for both personal and professional development, come and be part of our story and help us shape our future.

**Our culture and values**

Our Client Services Specialists are a key part of our business, providing support to our Employee Benefits Consultants ensuring we understand their needs and provide a service that exceed their expectations and retain their loyalty. We strive to providea market-leading customer experience, and that’s driven by you.

Our people share a common mindset that sets us apart. Our Client Services Specialists are engaging, positive, they listen, they are receptive to what our customers and stakeholders want, they are adaptive, hardworking team-players, and they build trustedrelationships with colleagues, customers, and insurer partners.

You will be joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

**Responsibilities**
- Be the first point of contact for all client and provider queries and issues as they arise
- Provide support to Employee Benefits Consultants by setting up and supporting actions for policy renewals to ensure market leading service to our clients
- Independently respond to queries from both clients and insurers in a pro-active manner, meeting agreed SLAs and keeping all parties updated.
- Co-ordinate administration of schemes, including invoicing, accounts, client queries, claims, underwriting, rehabilitation support services & communication material.
- Proactively initiate and manage the gathering of all relevant data for each client’s scheme renewal and ensure accuracy at all times and assist with the analysis of data as required.
- Prepare template client reports as requested by the Employee Benefits Consultants.
- Ensure that client records and in house system is always kept up to date including new business, retention and financial information.
- Attend internal and external meetings with Insurers and product training as required.
- To ensure compliance with local procedures, customer service standards and financial and Industry compliance regulations and legislations.

**Essential criteria**
- Previous administration experience
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Strong Microsoft package ability
- Proven ability to adapt to change
- Proven team player
- Delivers a high level of customer service
- Willingness to develop
- Customer centric approach
- Efficient and reliable

**What do we offer in return?**

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

**Diversity and inclusion**

Come and be a key part of a market-leading, fast-growing company.