Support Worker Waking Nights

Waking Nights Support Worker

Tyneside Foyer, Newcastle

Permanent, Part time (22 hpw)

Salary of £21,314 to £21,522 per annum [pro rata], plus great benefits

**Empowering customers to live rewarding and happy lives. That’s when it hits home**

We are currently seeking energetic and motivated Support Worker to join our Out-of-Hours team. As a Support Worker, you will play a vital role in providing knowledge and support to our services and clients during emergency situations, both during the day and night.

This is an excellent opportunity for individuals who are passionate about helping others and thrive in fast-paced, high-pressure environments. You will be a valuable resource for our team and the communities we serve, and we are confident that you will find this role to be both challenging and rewarding.

**About you**

You’re passionate and motivated to help vulnerable people make positive and lasting changes to their lives. You’ll impress us with your ability to work on your own initiative, positively influencing people from all different backgrounds.

You will have some experience in safeguarding, risk assessments, confidentiality, decision making, alongside working collaboratively. We help change our customer’s lives for the better.

It would be amazing if you have worked in this type of environment before, however it’s your “can do” positive attitude and enthusiasm that are critical to make this role a success.

We can nurture your talent, just let us know in your cover letter why you have a passion for working here Experience in supporting people with daily living and achieving their goals, making informed decisions, organisational skills and working under pressure.
- When you join, you’ll need to have a valid Enhanced Check under the Disclosure and Barring Service. The great news is that we will pay for that to be done if you don’t have a transferrable one._

**About our teams**

As a member of our team, you will have the opportunity to work with a diverse group of individuals who are welcoming and supportive to newcomers. The Core Out-of-Hours Team is led by Jama and Ananya.

Jama has been with Home Group since 2011 and has the most tenure among our senior members. He started out as a concierge before transitioning to a support worker role within Out-of-Hours.

Ananya, who has recently been promoted to a managerial position within the Out-of-Hours team, brings a wealth of experience and knowledge to the team, having served in the organization for several years. She is an invaluable resource and is always willing to help guide and support team members through any situation.

**Out of Hours Team**

As a mobile worker based in the Tyneside and Northumberland region, you will be an integral part of our unique team, dedicated to delivering exceptional service and upholding the values of Home Group.

In this role, you will be responsible for responding to a wide range of situations and providing support to colleagues, customers, and external agencies. This may include inquiries about availability of emergency beds for homeless individuals, assisting colleagues in supporting customers experiencing mental health crises, and addressing emergency staffing needs.

You will be paired with experienced team members on shift and have the support of a seasoned Out-of-Hour’s manager to help you navigate challenges and achieve the best outcomes. We are passionate about what we do and are confident that you will find this role to be both fulfilling and rewarding.

As a member of our team, you will quickly become a part of our close-knit, supportive community. Our induction process will include coaching and guidance from our seasoned colleagues, who will help you become familiar with the region and our exceptional services.

Our team culture is warm and welcoming, and we strive to create a family-like atmosphere for all team members. We are confident that you will feel at home and fully integrated into the team in no time.

**Working hours**

We provide 24-hour support to our customers each day and every day. In this role you’ll work during the twilight hours doing waking nights work, working weekends.

We look need you to be flexible to meet the needs of our customers, but we aim to give you the time you need to spend time doing the things that matter to you

**Want to know more?**

If you’re not reading this advert on our career’s pages, press the **APPLY NOW** button to access lots of useful stuff You can download the support worker job description, and find out more about Home Group. We’ve also got some short films that show you what it’s like to work here, and we know you’ll want to find out more about our benefits and rewards

**Be yourself at Home**

Home Group is committed to tackling prejudice and discrimination, not just for our customers, but for our colleagues too We’re super proud of our internal Diversity Networks and allies (Multicultural, LGBTQIA+ and Disabil