Administrator

_**Strategic Business Unit Administrator **_
- **Location - Daventry NN11 - Hybrid Working 2 days office / 3 days remote**_
- **Salary - £21,730 - plus annual bonus & fantastic company benefits**_
- **Full Time - 40hrs per week 0830-1700 Monday to Friday**_

At Percepta, we bring first-class service across each market we support. As a Strategic Business Unit Administrator in Daventry, UK, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

**What You’ll Be Doing**:
**During a Typical Day, You’ll**:

- Create and send mail merge letters for all CRC teams.
- The SBU Administrator is also responsible for responding directly to customer correspondence creating bespoke responses with the support of the CRC correspondence team.
- Managing the activities report and setting reminders to ensure that all customer correspondence is replied to within SLA.
- Building, developing and maintaining good working relationships across all stakeholder levels including Ford client, team managers, senior management and support departments.
- Providing holiday cover for the current SBU Administrator.
- Provide ad-hoc operational or administrative support as required.

**What You Bring to the Role**:

- Previous administration experience is essential
- Basic reporting and data analysis experience would be useful
- 12 months experience working within a call centre environment is advantageous

**Skills**:

- Good interpersonal skills and problem solving abilities
- Excellent written and verbal communication skills
- Excellent organisation and time management skills
- Diligence, attention to detail and reliability are essential

**What You Can Expect**:

- 22 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 27 days annual leave plus bank holidays.
- Life Assurance 4 x annual salary, contributory pension scheme, private medical and comprehensive travel insurance for you and family in line with Scheme rules
- Discounted dental scheme, discounts on brand new vehicles and Employee Assistance Program (EAP).
- Free eye test with money towards new glasses

**About Percepta**:
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organisation, and we live, breathe, and play by them _every_ _day_.

**As a Percepta team member, you can expect**:
**Culture of Service** - to be treated like you are the customer from day one
**Teamwork**- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
**Respect**- a team that is accountable, dependable and gives you their full attention
**Proactive**- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
**Career** **Growth** - lots of learning opportunities for aspiring minds
**Diversity** - be a part of our growing diverse and community-minded organization that is all about having fun
**Competitive Compensation** - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

Pay: £21,730.00 per year

**Benefits**:

- Employee discount
- Life insurance
- On-site parking
- Private dental insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Basildon, SS15 6EE: reliably commute or plan to relocate before starting work (preferred)