Welcome & Service Assistant
2 days ago
Summary Join our great team Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. We're looking for someone to work weekends from June to the end ofSeptember to support our team over the busy summer period.
**Please note that interviews will be held on Thursday 19th May.**
What it's like to work here This former cotton mill was built in 1784 and is one of Britain’s greatest industrial heritage sites. The Mill, Apprentice House, Gardens and wider estate all help to bring Quarry Bank’s fascinating story to life. This is an exciting opportunity to workfront of house at a bustling property with a team who pride themselves on being dynamic, highly motivated and passionate people.
Click here for more information about this location
What you'll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to look after the special places that we care for. Visitors are a vital part of what we do, and you’ll be responsible for ensuring that you provide an excellentservice to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome everyone receives is perfect, setting them up for an amazing experience for the rest of the day.
You’ll be responsible for admissions and membership sales as well as answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’llwork with the visitor welcome team to link everything we do back to our cause and the on-going work we do.
Who we're looking for
- Can demonstrate an empathetic, understanding and adaptable approach to different people’s needs, with a passion to deliver the highest standards of customer care.
- Proven experience of working to measurable targets
- Good team worker
- flexible and adaptable and willing to grow experience and skillset across several different operation aspects of the property
- Skilled listener with great people skills
- Strong written and verbal communication skills
- Well organised and able to work with minimum supervision
The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
Wherever you’re from, and whatever your background, we want to hear from you - and it doesn’t matter if you’re jam first, cream first, or even if you don’t like scones at all. Everyone is welcome.
Benefits for working at the National Trust include:
- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary
Click here to find out more about the benefits we offer to support you.
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Welcome & Service Assistant
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Wilmslow, United Kingdom National Trust Full time**Come and play a part of our great team here at Quarry Bank Mill. **Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. **Hours**:18 hours per week over three shifts, including approximately two weekend days per...
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Wilmslow, United Kingdom National Trust Full timeSummary Join our great team! Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service. We're looking for someone to work approximately 3 days per week, includingregular weekends and bank holidays to support our front of house team over the busy summer...
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