Cafe Team Member

Heaphy’s is a small independent café in the heart of Glastonbury, serving breakfast and lunch menus celebrating locally sourced ingredients, alongside our range of speciality cakes and drinks. And we’re serious about serving a great cup of ethical, sustainable coffee

We’re open 7 days a week for daytime hours on a rota basis from 8am to 6pm, with indoor and outdoor seating for approximately 45 covers in total. We occasionally do evening and special events.

We’re committed to providing equality of opportunity so if you have a disability, we would be happy to discuss reasonable adjustments to the job with you.

**Where you’ll be working**

Heaphy’s Café is based in the centre of Glastonbury in the Market Place - at the heart of the community.

**What you’ll achieve with us**

As a motivated, welcoming member of our front-of-house team you’ll be delivering great guest service in a friendly, relaxed environment. As a small café, our supportive team is critical to every aspect of delivering a great guest experience - you’ll spend time covering duties in all front-of-house areas including interacting with guests, taking orders and till work, washing up and cleaning duties, restocking, making beverages, clearing tables and carrying out basic food preparation service.

**What you’ll be doing as part of the team**

OPERATIONAL DELIVERY DUTIES:

- Preparing and service beverage and food items (training provided)
- Maintain high levels of cleanliness and hygiene at all times
- Carry out all tasks to ensure smooth operation of café and delivery of excellent guest service standards
- Assist with resolving guest complaints or queries
- Rotate and replenish café stock
- Assist in delivering service for onsite private events

FINANCE DUTIES:

- Record all food and beverage sales accurately using till system
- Carry out café close-down procedures including end-of-day reporting

HEALTH AND SAFETY DUTIES:

- Adhere to health and safety regulations set out by Heaphy’s Limited in accordance with its statutory regulations
- Ensure accidents and near misses are recorded
- Ensure equipment is used and maintained appropriately

OTHER DUTIES:

- Maintain excellent levels of communication with Catering Manager, the cafe team and broader Heaphy’s Limited team
- Attend training courses as required including fire safety, allergens, basic first aid
- Ensure cafe daily security checks are completed
- In addition to the above the post-holder may be required to undertake other reasonable duties and responsibilities to be agreed with the Catering Manager

**Who we’re looking for**

You’re a team player with some catering and barista experience (although training will be provided); you’ve got a passion for producing excellent coffee and celebrating local food and drink. You’re a ‘people person’ who loves interacting with customers, offering a warm, friendly service.

**Essential experience**
- Experience working in a busy café environment
- Barista experience (further training will be provided)
- Knowledge of coffee
- Able to make coffee at a fast past whilst maintaining great consistency

**Essential skills / knowledge / qualifications**
- Great communication skills - allowing you to interact with guests in a warm, friendly manner to build positive relationships
- Level 2 Food Hygiene & Safety Certificate (or willingness to complete this)

**Essential behaviours**
- Willingness to go the extra mile to deliver great service
- Ability to work effectively as part of a supportive team
- Comfortable with the challenges of working under pressure when things get busy and fast paced environment as well as during
- Proactively identify and complete tasks in quieter periods

Occasionally we may need to review a job description to incorporate any changes or other duties needed for the role as identified by the Catering Manager.

**Job Types**: Full-time, Part-time, Temporary contract, Fixed term contract
Contract length: 9 months

**Salary**: Up to £11.44 per hour

Expected hours: 24 - 32 per week

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Store discount

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person