Patient Administration Coordinator

_An exciting opportunity has arisen to join our clinical administration team in the role of _**Patient Administration Coordinator**_, based at Pilgrims Hospices in Ashford._

**The Role**

Working in conjunction with the Team Leader, you will provide high level, site based administration support to a multi-disciplinary clinical team, maintaining efficient systems and processes relating to patient care across our inpatient units and community.

Your main responsibilities will include:

- Liaising and be a first point of call for patients, carers and volunteers who contact the Hospice;
- Supporting the inpatient wards to ensure that are appropriately resourced at all times.
- Ensuring accurate entry of information onto the patient database and timely production of administration for on -site meetings
- Working flexibly to ensure that all queries and administrative requirements are dealt with quickly, efficiently and when necessary, sympathetically.

**Skills and Experience**

To be successful in this role you should:

- Have significant relevant experience in an administrative role ideally within a healthcare or charitable organisation.
- Be organised and able to demonstrate high standards of verbal and written communication and have the ability to project empathy as require and at times deal with matters of a sensitive and at times distressing nature’
- Be able to work effectively with minimum supervision, supportively in a team environment and at times under pressure

For a more extensive list of responsibilities, please refer to the Job Description.

**Benefits**

As an Employer of Choice we are committed supporting our employees and volunteers through both a holistic benefits package, but also through wellbeing and work/life balance.

Our hospices offer:

- 26 days annual leave, plus all public holidays (pro-rata if part time).
- Free onsite parking
- Financial discounts, provided through the Blue Light Card Membership Scheme
- Standard Life Workplace Pension. Those joining us from the NHS may retain eligibility to membership of the NHS pension scheme
- Subsidised meal
- Access to Dover Counselling Services
- Friendly and highly professional working environments alongside passionate people
- Opportunities for professional development through a range of extensive learning

We invest in our employees, which is one of the key things that makes us an award-winning employer of choice

**About Us**

As an award-winning employer, Pilgrims provides end of life care services to patients and their families across east Kent.

Our commitment is to provide open, compassionate care and expertise for patients and their families - both in the community and in-patient units.

**Our Vision**
- “Of a community where people with a terminal illness and their family and friends are supported and empowered to live well in mind and body until the very last moment of their life”._

We recognise that our workforce is integral to the delivery of **our Vision** and our organisational and charitable aims. Pilgrims Hospices continues to create a highly skilled, motivated, engaged and healthy workforce by providing an environment where staff and volunteers feel highly motivated to perform their roles to a consistently high standard, and actively role model our organisational behaviours and values.

To achieve **our Vision**, we have a shared set of values and behaviours that enable us to be the people and the charity that patients and their loved ones need us to be. They form **our CODE**, which guides us in our daily working and decision making:
**Compassionate** We treat everyone with compassion and care

**Open** We communicate openly, honestly and effectively

**Dynamic** We are dynamic, improving and developing our service

**Empowered** We empower people to achieve their outcomes

**Other benefits**

As an Employer of Choice, our commitment to supporting our employees and volunteers is a key priority.

Our **Health and Wellbeing Strategy** is an important step in ensuring the sustainability of our workforce, and clearly outlines our strategic intentions to improve employee capability, resilience, and engagement, to adapt to and embrace change as the health sector continues to develop.

Our hospices offer:

- Modern, friendly and highly professional working environments
- Opportunities for professional development through a range of extensive learning
- Alignment with NHS pay rates and continuity in membership of the NHS pension scheme
- A sense of achievement in supporting a worthwhile cause
- A sense of wellbeing
- A good work-life balance
- Locations across well-populated areas of east Kent - all providing very good road and rail links
- NHS and financial discounts i.e. Blue Light Card
- Subsidised lunch
- Cycle to Work Schemes
- Free hospice parking

**Job Types**: Full-time, Permanent

**Salary**: £21,676.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternit